Softworld, a Kelly Company
Software Engineer- Customer Implementation
Softworld, a Kelly Company, Palo Alto, California, United States, 94306
Software Engineer- Customer Implementation
Job Title: Customer Implementation Engineer Onsite Requirements: Remote Base pay range: $120,000.00/yr - $150,000.00/yr Job Description: We're looking for a Customer Success Implementation Engineer to bridge the gap between our cutting-edge AI platform and real-world healthcare workflows. Responsibilities Lead Customer Integrations:
Partner with prospective and new customers to deeply understand their clinical and administrative workflows. Design and implement custom integrations to connect our platform with customer systems and data sources. Configure AI Workflows:
Author and tailor AI agent configurations for each client's use case, translating business requirements into automated workflows. Technical Pre-Sales Support:
Serve as the technical expert in sales cycles. Build and demonstrate prototypes, run high-impact product demos, and iterate quickly based on feedback. Pilot Delivery & Value Realization:
Own the end-to-end execution of pilot projects and proof-of-concepts. Ensure each pilot delivers clear value to drive conversion from trial to paid usage. Customer Success & Feedback Loop:
Provide hands-on support to users during trials, troubleshoot issues, and ensure a smooth experience. Gather insights from the field and proactively bring feedback to the engineering and product teams. Cross-Functional Collaboration:
Collaborate closely with Sales, Product, and Engineering. Help translate customer requests into product requirements and guide product roadmap priorities. Skills and Qualifications: Healthcare Domain Expertise:
5+ years in healthcare IT or healthtech solutions, with deep understanding of medical claims processing, EHR workflows, or related clinical data systems. Solution Delivery Experience:
Proven track record in a customer-facing technical role such as Sales Engineer, Solutions Architect, Implementation/Professional Services Engineer, or Support Engineer. Communication & Presentation:
Excellent ability to communicate with both technical and non-technical stakeholders. Problem-Solving & Ownership:
A hands-on builder and a creative problem solver who isn't afraid to dive into a new dataset or troubleshoot an API at a moment's notice. Education:
Bachelor's or advanced degree in Computer Science, Engineering, or a related field is preferred.
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Job Title: Customer Implementation Engineer Onsite Requirements: Remote Base pay range: $120,000.00/yr - $150,000.00/yr Job Description: We're looking for a Customer Success Implementation Engineer to bridge the gap between our cutting-edge AI platform and real-world healthcare workflows. Responsibilities Lead Customer Integrations:
Partner with prospective and new customers to deeply understand their clinical and administrative workflows. Design and implement custom integrations to connect our platform with customer systems and data sources. Configure AI Workflows:
Author and tailor AI agent configurations for each client's use case, translating business requirements into automated workflows. Technical Pre-Sales Support:
Serve as the technical expert in sales cycles. Build and demonstrate prototypes, run high-impact product demos, and iterate quickly based on feedback. Pilot Delivery & Value Realization:
Own the end-to-end execution of pilot projects and proof-of-concepts. Ensure each pilot delivers clear value to drive conversion from trial to paid usage. Customer Success & Feedback Loop:
Provide hands-on support to users during trials, troubleshoot issues, and ensure a smooth experience. Gather insights from the field and proactively bring feedback to the engineering and product teams. Cross-Functional Collaboration:
Collaborate closely with Sales, Product, and Engineering. Help translate customer requests into product requirements and guide product roadmap priorities. Skills and Qualifications: Healthcare Domain Expertise:
5+ years in healthcare IT or healthtech solutions, with deep understanding of medical claims processing, EHR workflows, or related clinical data systems. Solution Delivery Experience:
Proven track record in a customer-facing technical role such as Sales Engineer, Solutions Architect, Implementation/Professional Services Engineer, or Support Engineer. Communication & Presentation:
Excellent ability to communicate with both technical and non-technical stakeholders. Problem-Solving & Ownership:
A hands-on builder and a creative problem solver who isn't afraid to dive into a new dataset or troubleshoot an API at a moment's notice. Education:
Bachelor's or advanced degree in Computer Science, Engineering, or a related field is preferred.
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