Stella McCartney
Overview
Reporting to the US Retail Manager, you will act as the Ambassador of the Stella McCartney Brand, in our Bal Harbour, FL store. Inspiring and developing a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele. You will be the owner and responsible for the achievement of the store target and the growth of the business, implementing and maintaining concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures. Your Mission
Responsibilities include, but are not limited to: Sales Performance Achievement
Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement immediate and long-range action plans Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast and by developing the KPIs Push ongoing growth of the store’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis Update Sales Consultants on business, focusing on sell through Monitor the team and ensure up selling and cross selling techniques are mastered Team Management
Lead and motivate all team members by being a role model and setting exceptional example to the team Constantly monitor staff KPIs achievement and coach each team member, defining specific improvement plan through one-to-one monthly meetings Carry out the yearly appraisal for all team members, following the Company’s procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development Monthly one-to-one touch base with team members Responsible for the Brand and product knowledge of the team, ensure the efficacy of the induction plan to new staff and provide constant in-store training sessions Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs Coach and continuously monitor the execution of the Stella McCartney Customer Experience to achieve the best quantitative and qualitative business results Guarantee the team complies with Uniform and Grooming Standards Guarantee an optimum relay of information within the store and an excellent and transparent communication flow Conduct daily morning meeting to update staff on business performance and initiatives Take ongoing actions around Sales Consultants motivation such as store contests according to the sales and brand strategy Manage recruitment, ensuring team profiles match Stella McCartney values and brand strategy Evaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HR Manager Identify performance issues, involve Retail Director/Manager and HR, and ensure Company obligations are met with fair and consistent processes Ensure appropriate staff coverage and time management (e.g., holiday plans, maternity leave), limiting the use of agency staff Client Management
Develop the store’s external relations within its competitive environment – marketing, merchandising, local activities, etc. Follow luxury fashion trends, industry news, technology, and local market competitors Develop and promote a loyal clientele through clienteling tools (client book, CRM) according to the sales and brand strategy Act as the Ambassador for the brand within the market and build relationships with local and VIP clients Work closely with the regional marketing team and coordinate events Ensure Stella McCartney clients receive a unique experience and satisfaction in line with Brand guidelines Demonstrate sales leadership on the selling floor through client engagement and highest level of in-store customer experience Ensure client satisfaction resolving problems/complaints with optimal solutions and liaising with the team as needed Operations
Guarantee the store image and its people are always at the highest standard Implement and follow visual merchandising guidelines, ensuring correct installation and in-store merchandising Maintain store operations in line with budget requirements and Store Planning rules Ensure health, safety and security regulations are complied with Manage store housekeeping and administration tasks and reporting Oversee stock delivery, replenishment, inventories, pricing and discount policy, and other legal requirements Monitor stock optimization and merchandising flow to maintain urgency for stock issues and seasonal returns Manage returns, repairs and claims procedures Your Talent
Minimum 3 years in a similar managerial role within a luxury brand and/or outlet stores Talented and creatively driven with a track record of delivering commercial results and retail excellence Ability to establish credibility with team members and external resources Performance oriented with strategic mindset Strong drive to deliver outstanding results Creative with a strong sense for product Confident leader with innovative and stylistic vision Analytical and organizational skills Salary Band
$110,000 - $120,000 dependent upon experience + monthly retail management bonus Reward
Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community. Employee discount Exclusive staff sales and sample sales Flexible working/core hours Maternity/paternity enhanced Fitness membership (Classpass) and onsite yoga Volunteer and Birthday leave Employee referral bonus Financial Wellbeing Support Services We welcome people with disabilities and endeavour to make reasonable adjustments. If you require adjustments, please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. We are committed to diversity, equity and inclusion and aim to create a workplace where different voices are respected and empowered.
#J-18808-Ljbffr
Reporting to the US Retail Manager, you will act as the Ambassador of the Stella McCartney Brand, in our Bal Harbour, FL store. Inspiring and developing a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele. You will be the owner and responsible for the achievement of the store target and the growth of the business, implementing and maintaining concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures. Your Mission
Responsibilities include, but are not limited to: Sales Performance Achievement
Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement immediate and long-range action plans Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast and by developing the KPIs Push ongoing growth of the store’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis Update Sales Consultants on business, focusing on sell through Monitor the team and ensure up selling and cross selling techniques are mastered Team Management
Lead and motivate all team members by being a role model and setting exceptional example to the team Constantly monitor staff KPIs achievement and coach each team member, defining specific improvement plan through one-to-one monthly meetings Carry out the yearly appraisal for all team members, following the Company’s procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development Monthly one-to-one touch base with team members Responsible for the Brand and product knowledge of the team, ensure the efficacy of the induction plan to new staff and provide constant in-store training sessions Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs Coach and continuously monitor the execution of the Stella McCartney Customer Experience to achieve the best quantitative and qualitative business results Guarantee the team complies with Uniform and Grooming Standards Guarantee an optimum relay of information within the store and an excellent and transparent communication flow Conduct daily morning meeting to update staff on business performance and initiatives Take ongoing actions around Sales Consultants motivation such as store contests according to the sales and brand strategy Manage recruitment, ensuring team profiles match Stella McCartney values and brand strategy Evaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HR Manager Identify performance issues, involve Retail Director/Manager and HR, and ensure Company obligations are met with fair and consistent processes Ensure appropriate staff coverage and time management (e.g., holiday plans, maternity leave), limiting the use of agency staff Client Management
Develop the store’s external relations within its competitive environment – marketing, merchandising, local activities, etc. Follow luxury fashion trends, industry news, technology, and local market competitors Develop and promote a loyal clientele through clienteling tools (client book, CRM) according to the sales and brand strategy Act as the Ambassador for the brand within the market and build relationships with local and VIP clients Work closely with the regional marketing team and coordinate events Ensure Stella McCartney clients receive a unique experience and satisfaction in line with Brand guidelines Demonstrate sales leadership on the selling floor through client engagement and highest level of in-store customer experience Ensure client satisfaction resolving problems/complaints with optimal solutions and liaising with the team as needed Operations
Guarantee the store image and its people are always at the highest standard Implement and follow visual merchandising guidelines, ensuring correct installation and in-store merchandising Maintain store operations in line with budget requirements and Store Planning rules Ensure health, safety and security regulations are complied with Manage store housekeeping and administration tasks and reporting Oversee stock delivery, replenishment, inventories, pricing and discount policy, and other legal requirements Monitor stock optimization and merchandising flow to maintain urgency for stock issues and seasonal returns Manage returns, repairs and claims procedures Your Talent
Minimum 3 years in a similar managerial role within a luxury brand and/or outlet stores Talented and creatively driven with a track record of delivering commercial results and retail excellence Ability to establish credibility with team members and external resources Performance oriented with strategic mindset Strong drive to deliver outstanding results Creative with a strong sense for product Confident leader with innovative and stylistic vision Analytical and organizational skills Salary Band
$110,000 - $120,000 dependent upon experience + monthly retail management bonus Reward
Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community. Employee discount Exclusive staff sales and sample sales Flexible working/core hours Maternity/paternity enhanced Fitness membership (Classpass) and onsite yoga Volunteer and Birthday leave Employee referral bonus Financial Wellbeing Support Services We welcome people with disabilities and endeavour to make reasonable adjustments. If you require adjustments, please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. We are committed to diversity, equity and inclusion and aim to create a workplace where different voices are respected and empowered.
#J-18808-Ljbffr