Valentino
Overview
Store Director - Bal Harbour role at Valentino. The Store Director is a leader who thrives in a dynamic environment, embodies strategic foresight, and fosters collaboration. The role requires creating and executing business strategies to develop the Boutique as a place for client engagement and as an ambassador of the Maison, embodying its values. Key Responsibilities
Business and Sales Performance
Drive and maximize sales performance to consistently achieve overall sales targets while ensuring operational integrity and profitable plans. Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets. At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives. Collaborate cross-functionally to ensure seamless execution of business plans. Identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders. Manage personnel expenses within budget and adhere to discount policies to preserve brand integrity. Partner with Merchandising to ensure relevant products are in store to drive revenue. Report weekly to the Valentino Leadership team on sales trends and opportunities to pivot to increase sales. Team Leadership & Management
Cultivate a motivating and inclusive environment that values diversity and teamwork. Demonstrate managerial courage to provide direct and actionable feedback; work with Retail Director & HRBP to address issues. Commit to the professional growth of each team member and prepare them for future advancements. Ensure staff adhere to high standards of professionalism. Set goals and ensure optimal staffing schedules while complying with labor regulations. Communicate company content through morning briefings, product knowledge, and CRM training. Build a strong team through talent retention, recruitment, career development, and succession plans with HR support. Partner with HR & Talent Acquisition on recruiting activities for the store. Plan, organize, and execute day-to-day activities; maintain a motivated, positive, and safe work environment. Organize regular store meetings and keep the team informed on performance and sales objectives. Assign quantitative and qualitative objectives and ensure they are achieved. Network Development and Brand Ambassador
Maintain a strong front-of-house presence, ensuring an excellent in-store experience and couture service mindset. Coach, motivate, and support the Boutique team to adopt and understand company strategies. embody Valentino values and engage local communities with the brand. Attract and recruit new clients from personal networks and external partners. Develop clienteling mindset and loyalty across client bases from beginners to VICs. CRM and Events Management
Guarantee excellent client experience by monitoring sales activities and ensuring Valentino Client Journey standards are followed. Implement clienteling to recruit, retain, and upgrade clients with attention to local clientele. Maintain external relations with networks and prestigious clients and partners to promote brand loyalty. Manage client database, client assignments, and direct marketing actions toward loyal and inactive clients, as required by CRM guidelines. Ensure use of digital tools in client journey and clienteling routines. Assist in managing delicate situations regarding sales activities or after-sales processes; ensure compliance with company procedures. Continuously develop knowledge about HQ guidelines. Transform customer interactions into meaningful relationships through a robust client development strategy. Engage with local partners and community events to enhance brand visibility and market reach. Store Operations and Merchandising
Stay informed on operational policies to minimize losses and optimize store performance. Ensure end-of-season returns and product transfers are handled properly. Manage inventory activities and be responsible for results. Manage cash and payment systems per company procedures. Participate in store accounting audits and ensure procedures are followed on time. Ensure store maintenance to keep furnishings, machinery, and tools efficient. Collaborate with Team Manager, Client Advisors, and Merchandising on seasonal buys; monitor product rotation for sales potential with support from Merchandising/Buying. Visual Merchandising
Liaise with HQs Visual Merchandising for criteria and report effectiveness in terms of sales; communicate relevant information. Ensure VM reflects strategy and guidelines in-store; maintain order and cleanliness of windows and displays. Requirements
7+ years of experience in Store Management. Luxury retail management experience. Proven track record in achieving results with team development. Excellent knowledge of product and client journey. Strong business acumen and understanding of store and team performance and KPIs. Proactive in identifying business opportunities and proposing action plans. Positive and effective team management skills and motivation abilities. Excellent organizational, follow-up, and time management skills. Confident in developing relationships with clients, team, and business. Clear and concise verbal and written communication skills. Ability to prioritize tasks and manage multiple projects with tight deadlines. Compensation
Base salary based on experience + bonus + clothing allowance Additional
The Valentino ecosystem is complex and interconnected. We value learning by doing, transparent communication, belonging, passion, and engagement within an inclusive and multifaceted world.
#J-18808-Ljbffr
Store Director - Bal Harbour role at Valentino. The Store Director is a leader who thrives in a dynamic environment, embodies strategic foresight, and fosters collaboration. The role requires creating and executing business strategies to develop the Boutique as a place for client engagement and as an ambassador of the Maison, embodying its values. Key Responsibilities
Business and Sales Performance
Drive and maximize sales performance to consistently achieve overall sales targets while ensuring operational integrity and profitable plans. Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets. At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives. Collaborate cross-functionally to ensure seamless execution of business plans. Identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders. Manage personnel expenses within budget and adhere to discount policies to preserve brand integrity. Partner with Merchandising to ensure relevant products are in store to drive revenue. Report weekly to the Valentino Leadership team on sales trends and opportunities to pivot to increase sales. Team Leadership & Management
Cultivate a motivating and inclusive environment that values diversity and teamwork. Demonstrate managerial courage to provide direct and actionable feedback; work with Retail Director & HRBP to address issues. Commit to the professional growth of each team member and prepare them for future advancements. Ensure staff adhere to high standards of professionalism. Set goals and ensure optimal staffing schedules while complying with labor regulations. Communicate company content through morning briefings, product knowledge, and CRM training. Build a strong team through talent retention, recruitment, career development, and succession plans with HR support. Partner with HR & Talent Acquisition on recruiting activities for the store. Plan, organize, and execute day-to-day activities; maintain a motivated, positive, and safe work environment. Organize regular store meetings and keep the team informed on performance and sales objectives. Assign quantitative and qualitative objectives and ensure they are achieved. Network Development and Brand Ambassador
Maintain a strong front-of-house presence, ensuring an excellent in-store experience and couture service mindset. Coach, motivate, and support the Boutique team to adopt and understand company strategies. embody Valentino values and engage local communities with the brand. Attract and recruit new clients from personal networks and external partners. Develop clienteling mindset and loyalty across client bases from beginners to VICs. CRM and Events Management
Guarantee excellent client experience by monitoring sales activities and ensuring Valentino Client Journey standards are followed. Implement clienteling to recruit, retain, and upgrade clients with attention to local clientele. Maintain external relations with networks and prestigious clients and partners to promote brand loyalty. Manage client database, client assignments, and direct marketing actions toward loyal and inactive clients, as required by CRM guidelines. Ensure use of digital tools in client journey and clienteling routines. Assist in managing delicate situations regarding sales activities or after-sales processes; ensure compliance with company procedures. Continuously develop knowledge about HQ guidelines. Transform customer interactions into meaningful relationships through a robust client development strategy. Engage with local partners and community events to enhance brand visibility and market reach. Store Operations and Merchandising
Stay informed on operational policies to minimize losses and optimize store performance. Ensure end-of-season returns and product transfers are handled properly. Manage inventory activities and be responsible for results. Manage cash and payment systems per company procedures. Participate in store accounting audits and ensure procedures are followed on time. Ensure store maintenance to keep furnishings, machinery, and tools efficient. Collaborate with Team Manager, Client Advisors, and Merchandising on seasonal buys; monitor product rotation for sales potential with support from Merchandising/Buying. Visual Merchandising
Liaise with HQs Visual Merchandising for criteria and report effectiveness in terms of sales; communicate relevant information. Ensure VM reflects strategy and guidelines in-store; maintain order and cleanliness of windows and displays. Requirements
7+ years of experience in Store Management. Luxury retail management experience. Proven track record in achieving results with team development. Excellent knowledge of product and client journey. Strong business acumen and understanding of store and team performance and KPIs. Proactive in identifying business opportunities and proposing action plans. Positive and effective team management skills and motivation abilities. Excellent organizational, follow-up, and time management skills. Confident in developing relationships with clients, team, and business. Clear and concise verbal and written communication skills. Ability to prioritize tasks and manage multiple projects with tight deadlines. Compensation
Base salary based on experience + bonus + clothing allowance Additional
The Valentino ecosystem is complex and interconnected. We value learning by doing, transparent communication, belonging, passion, and engagement within an inclusive and multifaceted world.
#J-18808-Ljbffr