ALO
Sales & Service Manager - Stanford Shopping Center
ALO, Palo Alto, California, United States, 94306
Overview
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This role is focused on sales, guest experience, and elevating talent to meet Alo’s values. The goal is to ensure that the guest experience in the store is exceptional. Duties require movement in and around the store, including the sales floor and back of house. When not assisting guests, this position performs other tasks as needed to keep the store clean, safe, inviting and operating efficiently.
Responsibilities
Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
Oversee the Sales & Service team to deliver an exceptional guest experience on the floor through guest connection and product education, providing feedback and coaching to address gaps
Continue to build client relationships with customers daily
Ensure effective sales floor coverage through workforce planning and leading selling initiatives
Partner with the General Manager to build and implement the Sales & Service strategy for the store
Business leadership: Represent the business in meetings and on conference calls with the General Manager; monitor budgets and business data (e.g., expenses, sell-through) to inform planning
Future planning to protect optimal performance
People leadership: Ensure the team embodies Alo’s mission and guiding principles; coach regularly, develop talent, and elevate communication across Operations and Visual teams
Establish internal and external pipelines through succession planning and recruitment; write schedules aligned with business strategy in partnership with the General Manager
Business partner: Oversee execution of deliverables on Alo’s Sales and Service Model; collaborate cross-functionally to support organizational goals
Navigate the organization balancing business needs with brand culture
Qualifications
3–5 years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel, Outlook)
Excellent interpersonal and communication skills, both verbal and written
Agile with the ability to handle multiple tasks in a changing environment
Independent work ethic, time management, and personal accountability
Ability to lift, push, carry or move up to 50 pounds; ability to stand, bend, kneel, climb, crawl and/or twist; safely climb up/down a ladder
Regular movement in all store areas
Aligns with Alo’s guiding principles
Schedule Full-time schedule with availability for opening, closing and weekend shifts. Must be able to work during the company’s Blackout period from the week of American Thanksgiving through the end of the holiday season.
As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status or condition protected by applicable laws.
Perks
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves
Competitive medical, dental and vision options, and mental health support; family benefits for employees and dependents
401K with company matching
Monthly store incentives
Clothing allowance
Free yoga classes at Alo Sanctuaries
Compensation: The base pay ranges from $32.00–$36.06 per hour. This role is eligible for the company’s Monthly Store Incentive bonus program. Other rewards may include clothing allowance, employee discounts, 401K, medical, dental and vision plans, commuter benefits, and access to additional wellness resources.
For CA residents, Job Applicant Privacy Policy is available HERE.
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Responsibilities
Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
Oversee the Sales & Service team to deliver an exceptional guest experience on the floor through guest connection and product education, providing feedback and coaching to address gaps
Continue to build client relationships with customers daily
Ensure effective sales floor coverage through workforce planning and leading selling initiatives
Partner with the General Manager to build and implement the Sales & Service strategy for the store
Business leadership: Represent the business in meetings and on conference calls with the General Manager; monitor budgets and business data (e.g., expenses, sell-through) to inform planning
Future planning to protect optimal performance
People leadership: Ensure the team embodies Alo’s mission and guiding principles; coach regularly, develop talent, and elevate communication across Operations and Visual teams
Establish internal and external pipelines through succession planning and recruitment; write schedules aligned with business strategy in partnership with the General Manager
Business partner: Oversee execution of deliverables on Alo’s Sales and Service Model; collaborate cross-functionally to support organizational goals
Navigate the organization balancing business needs with brand culture
Qualifications
3–5 years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel, Outlook)
Excellent interpersonal and communication skills, both verbal and written
Agile with the ability to handle multiple tasks in a changing environment
Independent work ethic, time management, and personal accountability
Ability to lift, push, carry or move up to 50 pounds; ability to stand, bend, kneel, climb, crawl and/or twist; safely climb up/down a ladder
Regular movement in all store areas
Aligns with Alo’s guiding principles
Schedule Full-time schedule with availability for opening, closing and weekend shifts. Must be able to work during the company’s Blackout period from the week of American Thanksgiving through the end of the holiday season.
As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status or condition protected by applicable laws.
Perks
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves
Competitive medical, dental and vision options, and mental health support; family benefits for employees and dependents
401K with company matching
Monthly store incentives
Clothing allowance
Free yoga classes at Alo Sanctuaries
Compensation: The base pay ranges from $32.00–$36.06 per hour. This role is eligible for the company’s Monthly Store Incentive bonus program. Other rewards may include clothing allowance, employee discounts, 401K, medical, dental and vision plans, commuter benefits, and access to additional wellness resources.
For CA residents, Job Applicant Privacy Policy is available HERE.
#J-18808-Ljbffr