Ross Stores, Inc. is hiring: Overnight Stock Associate in Jacksonville

Overview

Overnight Stock Associate role at Ross Stores, Inc.

Ross Stores, Inc. is a Fortune 500 company with headquarters in Dublin, CA, operating over 2,200 stores with a focus on off-price retail. The company values its people and offers opportunities for learning and development.

Hours

11PM - 7AM

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Duties include greeting customers, maintaining a clean work area, proper merchandise presentation, and performing a range of store tasks as needed to support customer service and operations.

Essential Functions

• Safety is the number one priority; practice safe behaviors and maintain a safe shopping environment.
• Maintain awareness on the sales floor; keep areas clear and report unsafe conditions to Store Leadership.
• Treat customers and associates with respect; greet customers and maintain courteous service.
• Assist customers as needed; be register-trained, answer questions, and handle transactions professionally.
• Respond promptly to customer service calls and resolve issues courteously with escalation to Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, disinfecting high-touch areas) to maintain store cleanliness.
• Maintain professional appearance and adhere to dress code.
• Complete daily sizing and recovery per company guidelines to ensure a neat, clean, and merchandised store.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper disposal processes after review by Store Leadership.
• Follow cash handling, refund, and offline procedures with accuracy and awareness.
• Work with urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

Effective communication with Customers, Associates, and Store Leadership in a friendly and cooperative manner. Basic mathematical calculations commonly used in retail.

Physical Requirements / ADA

• Ability to use all store equipment (PDTs, registers, PCs) as required.
• Ability to stand, walk, and move around the store up to 100% of shift.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop as needed.
• Ability to push, pull, and lift more than 25 pounds (and more than 20 pounds for stockroom shifts).
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Other qualifications may apply depending on assignment.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable anti-discrimination laws.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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