Overnight Stock Associate Job at Ross Stores, Inc. in Tacoma

Overview

Overnight Stock Associate at Ross Stores, Inc.

Ross Stores is a Fortune 500 company with over 2,200 stores, delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our values start with our people and a commitment to diversity, equality, and inclusion.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion and to the community. We celebrate diverse backgrounds and ideas and strive to be a positive force in our community.

General Information

Corporate headquarters are in Dublin, CA with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Responsibilities include greeting Customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as business needs require. The Associate may be asked to perform additional tasks to support customer service and operational goals.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in all tasks
• Maintain awareness on the sales floor to create a safe, secure shopping environment; keep egress clear and promptly report unsafe conditions
• Treat Customers and Associates with respect; greet Customers with eye contact, a smile, and a courteous demeanor
• Assist Customers with merchandise and questions in a polite and knowledgeable manner; be register-trained
• Provide prompt and efficient responses to Customer needs; respond to service calls and escalate to Store Leadership as needed
• Represent and support the Company brand at all times
• Perform cleaning tasks to maintain a neat store (sweeping, mopping, dusting, wiping, restocking/restrooms, disinfecting high-touch areas)
• Maintain professional appearance and dress code adherence
• Execute daily sizing and recovery to ensure neat, clean, and organized presentation
• Expedite newly received merchandise to the sales floor and merchandise items per monthly guidelines
• Understand Loss Prevention programs and merchandise protection standards
• Safeguard confidential information and company assets
• Follow MOS policies, processing, and notifications for disposals
• Handle cash, checks, charge cards, and refunds with accuracy and integrity
• Work with a sense of urgency to maximize productivity and follow store best practices

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner. Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use store equipment, including PDTs, registers and PCs as required
• Ability to stand, walk, and move around the store for up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to occasionally push, pull and lift more than 25 pounds
• Ability to use janitorial equipment and other store supplies
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of duties and responsibilities and is not comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on protected characteristics.

Compensation and Benefits

The base pay range for this role is $17.66 - $18.16 per hour, dependent on factors including experience, skills, qualifications, and location. Benefits available to all Associates include various insurance programs, Associate Discounts, retirement plans, and other benefits. Certain roles may be eligible for bonuses based on performance.