Retail Associate Job at Ross Stores, Inc. in Jonesboro

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us. Our differences make us stronger, and we strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers courteously, treats fellow Associates with respect, and follows company standards to maintain a clean work area and proper merchandise presentation. The Associate may be asked to perform a range of tasks across store areas as business needs require and may be assigned additional tasks to support customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain floor awareness to create a safe, secure shopping environment; keep egress clear; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet customers and use company recognition programs to acknowledge peers.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact, smiles, and a friendly tone.
• Provide prompt, courteous responses to Customer Service needs and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain merchandise, customer, and Team areas, including sweeping, mopping, dusting, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Assist with daily sizing and recovery to keep the store neat, clean, and well-merchandised to standards.
• Expedite newly received merchandise to the sales floor following monthly presentation guidelines; maintain brand name familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information and handle cash/credit card information securely.
• Follow MOS policies for identifying, processing, and disposing of MIS merchandise as needed.
• Adhere to cash, check, charge card, and refund procedures with accuracy and efficiency.
• Demonstrate urgency to maximize productivity and minimize steps in workflows.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment and operate rolling racks and ladders as needed.
• Stockroom shifts require pushing, pulling and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience and comply with all applicable laws prohibiting discrimination.