Retail Associate Job at Ross Stores, Inc. in Orem

Overview

Be among the first 25 applicants. Ross Stores, Inc. is a Fortune 500 off-price retail chain with over 2,200 stores. The company focuses on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, Ross reported revenues of $20.4 billion and is committed to an inclusive work environment and ongoing development for teams.

As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Commitment to diversity, equality and inclusion and to the community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us and strive to be a positive force in the community

Skills and responsibilities described here reflect the typical expectations for the Retail Associate role.

General Purpose

The Retail Associate ensures customers have a positive shopping experience. Responsibilities include greeting customers in a courteous and friendly manner, treating colleagues with respect, following company standards, maintaining a clean work area, and ensuring proper merchandise presentation. The Associate performs a range of tasks across store areas as business needs require, and may take on additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times
• Maintain awareness on the sales floor to create a safe, secure environment; keep egress clear and report unsafe conditions
• Treat customers and associates with respect and courtesy; recognize colleagues through company recognition programs
• Assist customers; be register-trained, help with merchandise, and answer questions politely and knowledgeably; greet customers regularly
• Provide prompt responses to customer service needs; respond to service calls and involve Store Leadership when needed
• Represent and support the Company brand at all times
• Perform cleaning tasks and replenish supplies to maintain store areas and restrooms
• Maintain professional appearance and adhere to dress code
• Maintain neat, clean, and organized store per daily tasks and merchandising standards
• Expedite newly received merchandise to the sales floor according to presentation guidelines
• Understand Loss Prevention programs and merchandise protection standards
• Safeguard confidential information, cash, credit card data, and merchandise
• Follow MOS policies for identification, disposal reviews, and notifications
• Handle cash, checks, cards and refunds accurately and securely
• Work with a sense of urgency to maximize productivity following store best practices

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with customers, associates and store leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers and PCs as required
• Ability to stand, walk, and move around the store for up to 100% of the shift
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull and lift more than 25 pounds occasionally
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
• Some assignments may require additional qualifications and skills
• Stockroom associates: ability to regularly push, pull and lift more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, or other protected characteristics.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail