Retail Associate Job at Ross Stores, Inc. in Alhambra

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas of those who work and shop with us

General Information: Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. Tasks include greeting customers, following company standards, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of store duties as needed.

Essential Functions

• Safety is the number one priority; maintain awareness to create a safe and secure shopping environment.
• Keep the sales floor clutter-free with clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; participate in recognition programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact and a smile; say thank you during transactions.
• Provide prompt responses to Customer Service calls; resolve issues courteously and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain merchandise, customer, and Team areas.
• Maintain professional appearance and adhere to dress code.
• Conduct daily sizing and recovery to ensure a neat, clean, organized store
• Expedite newly received merchandise to the sales floor and merchandise items per presentation guidelines.
• Follow Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies and processing procedures for disposals and appropriate notification of leadership.
• Handle cash, checks, charge cards, refunds, voids, and offline transactions with accuracy and awareness.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Standing, walking, and moving around the Store up to 100% of the time.
• Occasional bending, squatting, kneeling, climbing, carrying, reaching, and stooping.
• Occasionally pushing, pulling and lifting more than 25 pounds.
• Use of janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require regular pushing/pulling/lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not intended to be comprehensive or all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.

The base pay range for this role is $16.50 - $17.00 per hour. The base pay range depends on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable Fair Chance laws.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail