Remote Computer Networks Instructor Jobs Job at Per Scholas in Detroit

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Position Title: IT Support Technical Instructor - (A+) Reports To: Senior Manager, Admission & Site Operations Per Scholas is seeking an IT Support Outline instructor to become a member of our Training Team. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations. Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings. Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes. Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 1-3 years of teaching or training experience ~ Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment. ~ Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts. Familiarity with operating systems such as Windows, MacOS, and Linux. Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions. Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities. Understanding of cloud computing platforms and services. Knowledge of IT support and best practices and service level agreements (SLAs). Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices. Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization. Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools. Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS. Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS. Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization. Experience in understanding and managing server storage solutions, including RAID configurations and different disk types. Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary. Bachelor's degree (or equivalent practical/industry experience). Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. Excellent written communication, presentation, and customer service skills. Strong evaluation and data management skills. Bachelor’s degree in Information Technology, Computer Science, or a related field; Relevant industry certifications, such as CompTIA A+, Network+, or others. At least three years of experience in an IT support role. Personal Characteristics You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. You are data-driven, result-oriented, and a forward-looking catalyst for social change. You have a collaborative and flexible work style. You have strong public speaking and interpersonal skills. You are adept at managing your time and balancing multiple projects and tasks. You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources. For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. You’ll enjoy a welcoming and casual professional environment, self-development opportunities, innovative technology, and benefits like health care and a 401K match. Per Scholas is a national nonprofit that drives positive and proven social change in communities across the country. Through rigorous and tuition-free technology training and professional development, we prepare motivated and curious adults who are unemployed or underemployed for successful careers as IT professionals, and we create on-ramps for businesses in need of their talents. To date, Per Scholas has trained over 9,000 individuals, helping them build lasting, life-changing skills and careers in technology. If you have any questions about this role, please feel free to email our People team at jobs@perscholas.We look forward to viewing your application! We look forward to viewing your application!