Learning Academy Manager - Commercial Services

The Learning Academy Manager (LAM) for Commercial Services serves as a strategic advisor, change enabler, and workforce capability architect for ICW Group’s underwriting, risk mitigation, service excellence, and distribution/marketing functions. This role is the architect of the Commercial Services Academy, ensuring it provides structured career pathways, skill development opportunities, and professional growth resources across underwriting, risk management, service excellence, and distribution/marketing.* Design and implement a sustainable, enterprise-aligned sales training program that all underwriters complete.* Ensure training integrates foundational sales skills, producer engagement strategies, and market effectiveness practices.* Partner with underwriting leaders to measure program effectiveness and refine content for long-term success.* Develop 24–36 month workforce enablement roadmaps aligned to Commercial Services skill taxonomy and strategic business imperatives.* Create 70-20-10 development pathways (on-the-job, mentoring, formal learning) for core commercial skills.* Ensure adoption and reinforcement strategies are embedded at Gate 2 (Solution Design Proposal), including communication, manager enablement, and reinforcement.* Ensure academy programs prepare employees for future roles and evolving commercial demands.* Develop and deliver content across multiple modalities (eLearning, ILT, VILT, blended) while leveraging our suite of AI enablement tools.* Facilitate training sessions, workshops, and communities of practice to strengthen commercial and service capabilities.* Integrate LinkedIn Learning, vendor training, and industry certifications into the Academy experience.* Lead enterprise-wide initiatives in sales enablement, product knowledge rollouts, market engagement, and service excellence.* Partner with business leaders to ensure Academy offerings support producer engagement, market penetration, and customer retention.* Provide consistent reporting and measurement of Academy outcomes.* Commit annually to professional growth through ATD certifications, industry conferences, and commercial learning communities.* Role-model Workforce Enablement team charter values of partnership, innovation, and accountability.* Consistently collaborate with HRBPs and other Academy Managers to share best practices and contribute to cross-functional Academy initiatives.* 7+ years of experience in learning and development with exposure to underwriting, risk management, service excellence, or commercial functions.* Direct experience implementing and managing sales training or selling skills programs, preferably for underwriting or commercial teams.* Demonstrated ability to design, implement, and manage functional academies or structured learning programs.* Experience in instructional design, facilitation, and content development across multiple modalities.* Familiarity with insurance, underwriting, and commercial distribution frameworks preferred.* Strong stakeholder management and consulting skills.* Proficiency in project and portfolio management processes or platforms (e.g., Cognota, LMS).* Commitment to professional development through ATD certifications, conferences, or commercial credentials (e.g., CPCU, ARM).Bachelor’s degree in Learning & Development-related field such as Education, Business, Risk Management, Marketing, Organizational Development or Instructional Design; Master’s preferred.* Strategic Consulting & Business Partnering – Acting as trusted advisor to Commercial Services leaders, shaping upstream demand.* Instructional Design – Building learning solutions aligned to underwriting, risk mitigation, service, and distribution.* Training Delivery & Facilitation – Facilitating ILT, VILT, and blended sessions across Commercial Services.* Technology Application – Leveraging LMS platforms, eModules, AI-powered tools, and digital learning solutions.* Performance & Adoption – Embedding adoption and reinforcement into design to close skill gaps and drive measurable impact.* Business Insight – Understanding Commercial Services strategy to align Academy solutions.* Future Readiness – Anticipating commercial and market trends, including AI, and embedding them into Academy roadmaps.* Collaboration & Leadership – Leading cross-functional Academy pods with SMEs and stakeholders.* Communication – Translating complex commercial concepts into accessible learning experiences.* Analytics Awareness – Connecting Academy outputs to workforce planning and talent reviews.* Lifelong Learning – Continuously updating knowledge of commercial services and L&D practices.This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. While performing the duties of this job, the employee is regularly required to sit.

The employee is occasionally required to reach with hands and arms and climb or balance.

The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds.

The noise level in the work environment is usually moderate. This position requires more than 80% computer use.At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success.

Our team members are hands-on contributors who are given the opportunity to make an impact.

It's our people who make us an employer of choice and the vibrant company we are today. #J-18808-Ljbffr