ICW Group
* Lead the design and execution of a multi-tier analytics strategy, linking learning effectiveness, behavior change, and business outcomes.* Develop dashboards that connect skills data directly to workforce planning, succession planning, and talent reviews.* Deliver predictive and prescriptive insights for the Head of Workforce Enablement and ELT, demonstrating ROI and workforce capability growth.* Develop and maintain a Learning Adoption Playbook including communication, manager enablement, and reinforcement strategies; embed adoption planning at Gate 2 (Solution Design Proposal).* Own ICW Group’s knowledge and content management framework, ensuring learning assets are modular, tagged, and reusable across academies.* Establish and monitor content reuse benchmarks (target 70–80% reuse across the learning portfolio).* Partner with the Head of Workforce Enablement to operationalize the Workforce Enablement Team Competency Model; support the development of internal team capabilities in governance, analytics, and adoption.* Provide mentorship to team members on Cognota, LMS, analytics, and portfolio management.* Identify and implement continuous improvement opportunities in systems, processes, and reporting.* Benchmark learning operations practices against industry standards and bring forward innovations in automation, AI, and digital learning operations.* Bachelor’s degree in Business, Project Management, Information Systems, or Learning & Development-related fields; Master’s preferred.* 7+ years of experience in learning operations, program management, or L&D systems administration.* Experience overseeing functional or enterprise learning academies and ensuring alignment with skill frameworks.* Experience with LMS administration, outsourced vendor content development, and Stage Gate/Portfolio governance.* Proven ability to manage cross-functional projects with complex stakeholders.* Strong vendor management experience, including oversight of outsourced LMS administration and content providers.* Proficient in data analytics and reporting (Excel, Power BI, or equivalent).* APTD or CPTD certification (preferred) or PMP certification (desirable).* Exceptional attention to detail, with ability to work independently and influence without direct authority.* Strong organizational and project management skills.* Relationship management and collaboration across functions.* Adaptability to evolving technologies and business needs.* Expertise in program, project, and portfolio management methodologies.* Proficiency in LMS administration, learning operations platforms (Cognota), and vendor management.* Advanced data literacy with ability to design dashboards, predictive insights, and ROI reports.* Knowledge of instructional design principles to evaluate vendor-created materials.* Digital transformation acumen—ability to apply automation, AI, and emerging learning tech.* Business acumen to align learning operations with enterprise priorities.* Ability to drive compliance readiness and governance discipline.* Change management skills to support adoption of new systems and processes.* Strategic mindset for connecting learning operations to ICW Group’s workforce and transformation strategy.* Executive communication skills to translate operational data into insights for ELT.This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. While performing the duties of this job, the employee is regularly required to sit.
The employee is occasionally required to reach with hands and arms and climb or balance.
The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually moderate. This position requires more than 80% computer use.At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success.
Our team members are hands-on contributors who are given the opportunity to make an impact.
It's our people who make us an employer of choice and the vibrant company we are today. #J-18808-Ljbffr
The employee is occasionally required to reach with hands and arms and climb or balance.
The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually moderate. This position requires more than 80% computer use.At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success.
Our team members are hands-on contributors who are given the opportunity to make an impact.
It's our people who make us an employer of choice and the vibrant company we are today. #J-18808-Ljbffr