O'Reilly Auto Parts
Overview
Assistant Store Manager role at O'Reilly Auto Parts. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates are encouraged to apply.
Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail hours (lunch, late afternoons, evenings, weekends).
Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed efficiently and friendly; refunds issued accurately; returns staged correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Communicate Zipline messages; delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, adhere to posted work schedules, have deviations approved by management, and clock in/out correctly.
Perform store opening/closing duties and day-end procedures; handle money/deposits per policy; prepare bank deposits; ensure security measures are in place.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Sales Specialist Training, Assistant Manager Certification and RSS Certification.
Desired:
Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.
Equal Opportunity O’Reilly Auto Parts is an equal opportunity employer.
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Assistant Store Manager role at O'Reilly Auto Parts. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates are encouraged to apply.
Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail hours (lunch, late afternoons, evenings, weekends).
Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed efficiently and friendly; refunds issued accurately; returns staged correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Communicate Zipline messages; delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, adhere to posted work schedules, have deviations approved by management, and clock in/out correctly.
Perform store opening/closing duties and day-end procedures; handle money/deposits per policy; prepare bank deposits; ensure security measures are in place.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Sales Specialist Training, Assistant Manager Certification and RSS Certification.
Desired:
Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.
Equal Opportunity O’Reilly Auto Parts is an equal opportunity employer.
#J-18808-Ljbffr