O'Reilly Auto Parts
Assistant Store Manager – O'Reilly Auto Parts
Compensation Pay Range:
$16.50 - $24.50 per hour
The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. The role manages the store during the Store Manager’s absence or during shifting. The Assistant Manager leads store team members in servicing customers. Bilingual candidates are encouraged to apply.
Essential Job Functions
Lead team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
Ensure the retail sales counter is adequately staffed during peak hours.
Assist in setting team member goals, providing feedback, coaching/mentoring, and maintaining training status.
Assist with hiring: recruiting tasks, scheduling interviews, evaluating candidates, collaborating with management.
Ensure phone calls are answered per company policy.
Process buy online/ship to store, hub‑to‑store transfers, and DC add orders; notify customers of shipment arrivals.
Use electronic out‑of‑stock ledger to handle special orders and out‑of‑stock purchases per procedure.
Process retail returns and exchanges efficiently and accurately, issuing refunds correctly.
Ensure merchandise, including core charges and warranties, are invoiced before leaving store.
Communicate Zipline messages and assign Image Maker/merchandising tasks.
Enforce compliance with company policies for schedules, approvals, clock‑in/out, and security protocols.
Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, maintaining security systems, and securing delivery vehicles.
Assist in maintaining store building, parking lot, signage, equipment, and delivery vehicles.
All other duties as assigned.
Required Skills / Education / Knowledge / Experience / Abilities
Sales Specialist Training
Assistant Manager Certification
RSS Certification
Desired Qualifications
Certified Parts Professional Certification
ASE Certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages & paid time off
Stock purchase plan & 401(k) with employer contributions starting day one
Medical, dental, and vision insurance with optional FSA
Team member health/wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or other protected status as defined by local, state, or federal law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.
Employment type: Full‑time
Seniority level: Mid‑Senior level
Job function: Sales and Business Development
Industry: Retail
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$16.50 - $24.50 per hour
The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. The role manages the store during the Store Manager’s absence or during shifting. The Assistant Manager leads store team members in servicing customers. Bilingual candidates are encouraged to apply.
Essential Job Functions
Lead team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
Ensure the retail sales counter is adequately staffed during peak hours.
Assist in setting team member goals, providing feedback, coaching/mentoring, and maintaining training status.
Assist with hiring: recruiting tasks, scheduling interviews, evaluating candidates, collaborating with management.
Ensure phone calls are answered per company policy.
Process buy online/ship to store, hub‑to‑store transfers, and DC add orders; notify customers of shipment arrivals.
Use electronic out‑of‑stock ledger to handle special orders and out‑of‑stock purchases per procedure.
Process retail returns and exchanges efficiently and accurately, issuing refunds correctly.
Ensure merchandise, including core charges and warranties, are invoiced before leaving store.
Communicate Zipline messages and assign Image Maker/merchandising tasks.
Enforce compliance with company policies for schedules, approvals, clock‑in/out, and security protocols.
Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, maintaining security systems, and securing delivery vehicles.
Assist in maintaining store building, parking lot, signage, equipment, and delivery vehicles.
All other duties as assigned.
Required Skills / Education / Knowledge / Experience / Abilities
Sales Specialist Training
Assistant Manager Certification
RSS Certification
Desired Qualifications
Certified Parts Professional Certification
ASE Certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages & paid time off
Stock purchase plan & 401(k) with employer contributions starting day one
Medical, dental, and vision insurance with optional FSA
Team member health/wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or other protected status as defined by local, state, or federal law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.
Employment type: Full‑time
Seniority level: Mid‑Senior level
Job function: Sales and Business Development
Industry: Retail
#J-18808-Ljbffr