Avanath
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream
is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
An Aptitude for Connecting
- Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff, and build relationships with residents, staff, vendor partners, regulatory and social services partners. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude
- Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources throughout the organization via support services and senior leadership.
An Approach that is Positive and Professional
- Demonstrate active listening and ensure that each resident and staff member feels seen, heard, and valued as you work to resolve challenges. Qualifications 2+ years of sales and/or customer relations experience
Low-income housing & Tax Credit experience is highly desired
Bilingual (English & Spanish) highly desired
Thrives in a fast-paced environment
Flexible schedule that may include evenings and weekends
Solid computer knowledge: Windows (Word, Excel), internet, and e-mail
Working knowledge of Yardi Voyager Property Management software Key Accountabilities Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features to prospects; apply product knowledge, address needs, and close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure the apartment is ready for move-in on the agreed date.
Follow up with prospects who did not close and attempt to close again; if unable, refer to sister communities to meet needs.
Secure new resident signatures on paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals and distribute and follow up on renewal notices.
Administrative
- Type lease and complete paperwork; input information into the Yardi system accurately and timely; maintain current resident files; distribute notices; maintain accurate monthly commission records; assist the management team with other tasks; consistently implement community policies.
Resident Retention
- Receive calls/visits; listen to requests and concerns; coordinate maintenance service requests with the maintenance team; answer resident questions; follow up on matters as needed; maintain open communication with the Community Manager and Maintenance Supervisor; contribute to cleanliness and curb appeal; assist in planning resident events and host as directed.
Adherence to Property Management Rules, Regulations, and Guidelines
- Conduct all business per company policies, Fair Housing, Americans with Disabilities Act, and all laws pertaining to the apartment industry; manage compliance file maintenance where applicable under the direction of the Compliance department and the Community Manager. Physical Demands & Working Conditions Essential staff; report to work and follow safety and business protocols.
Frequent sitting and walking.
Repetitive computer, keyboard, mouse, and phone use.
Reading, writing, computing, and verbal communication.
May work at an elevated site; may walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling. How Avanath Supports You Culture Built on Purpose and Core Values — A Commitment to Integrity; A Spirit of Caring; A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), paid time off, holidays, and more.
Growth opportunities and a focus on internal advancement.
Development through online training, classes, and coaching. Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to proactively and creatively achieve our mission. We embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our diversity initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment built on gender and diversity equity that encourages and enforces respectful communication, teamwork, and work/life balance. Compensation Range: $19 - $21 USD Notes
The description above is intended to reflect the current job and may be amended at any time. This posting does not create a contract of employment. EEO statements apply as required by law.
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Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream
is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
An Aptitude for Connecting
- Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff, and build relationships with residents, staff, vendor partners, regulatory and social services partners. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude
- Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources throughout the organization via support services and senior leadership.
An Approach that is Positive and Professional
- Demonstrate active listening and ensure that each resident and staff member feels seen, heard, and valued as you work to resolve challenges. Qualifications 2+ years of sales and/or customer relations experience
Low-income housing & Tax Credit experience is highly desired
Bilingual (English & Spanish) highly desired
Thrives in a fast-paced environment
Flexible schedule that may include evenings and weekends
Solid computer knowledge: Windows (Word, Excel), internet, and e-mail
Working knowledge of Yardi Voyager Property Management software Key Accountabilities Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features to prospects; apply product knowledge, address needs, and close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure the apartment is ready for move-in on the agreed date.
Follow up with prospects who did not close and attempt to close again; if unable, refer to sister communities to meet needs.
Secure new resident signatures on paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals and distribute and follow up on renewal notices.
Administrative
- Type lease and complete paperwork; input information into the Yardi system accurately and timely; maintain current resident files; distribute notices; maintain accurate monthly commission records; assist the management team with other tasks; consistently implement community policies.
Resident Retention
- Receive calls/visits; listen to requests and concerns; coordinate maintenance service requests with the maintenance team; answer resident questions; follow up on matters as needed; maintain open communication with the Community Manager and Maintenance Supervisor; contribute to cleanliness and curb appeal; assist in planning resident events and host as directed.
Adherence to Property Management Rules, Regulations, and Guidelines
- Conduct all business per company policies, Fair Housing, Americans with Disabilities Act, and all laws pertaining to the apartment industry; manage compliance file maintenance where applicable under the direction of the Compliance department and the Community Manager. Physical Demands & Working Conditions Essential staff; report to work and follow safety and business protocols.
Frequent sitting and walking.
Repetitive computer, keyboard, mouse, and phone use.
Reading, writing, computing, and verbal communication.
May work at an elevated site; may walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling. How Avanath Supports You Culture Built on Purpose and Core Values — A Commitment to Integrity; A Spirit of Caring; A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), paid time off, holidays, and more.
Growth opportunities and a focus on internal advancement.
Development through online training, classes, and coaching. Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to proactively and creatively achieve our mission. We embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our diversity initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment built on gender and diversity equity that encourages and enforces respectful communication, teamwork, and work/life balance. Compensation Range: $19 - $21 USD Notes
The description above is intended to reflect the current job and may be amended at any time. This posting does not create a contract of employment. EEO statements apply as required by law.
#J-18808-Ljbffr