Avanath Capital Management, LLC
Leasing Specialist
Avanath Capital Management, LLC, Sacramento, California, United States, 95828
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life by helping residents call one of our communities home, providing excellence in customer service, and championing our workforce.
The Role
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Accountabilities
Customer Service & Sales
At all times, provide A+ customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
Demonstrate community and apartment/model; apply product knowledge to prospect needs; close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability reports; process applications for approvals.
Ensure the apartment is ready for move-in on the agreed date.
Follow up on prospects that did not close; refer to sister communities if needed.
Secure new resident signatures on appropriate paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals; distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Prepare leases and complete paperwork; input information into the Yardi system accurately and timely.
Maintain current resident files.
Distribute notices issued by the company or community.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other tasks as required; consistently implement community policies.
Resident Retention
Receive calls and in-person visits; listen to requests, concerns, and comments.
Complete maintenance service requests and inform the maintenance team; answer questions about the community, repairs, rent, rules, etc.
Follow up on matters as needed and ensure maintenance repairs are completed satisfactorily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal; assist in planning and hosting resident events as directed.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all applicable laws.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing & Tax Credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehension, writing, calculations, and verbal communication.
May work in an elevated site; may walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
Culture Built on Purpose and Core Values — Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth opportunities, with emphasis on promoting from within.
Development — training platforms, classes, and coaching.
Diversity & Inclusion Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. Our DEI focus guides recruitment, compensation, development, promotions, and workplace environment to support diverse thoughts, backgrounds, and experiences.
Respectful communication and cooperation among all employees.
Teamwork and employee participation with diverse perspectives.
Work/life balance through flexible schedules.
Contributions to communities we serve to promote understanding and respect for diversity.
Compensation Compensation Range
$19 — $21 USD
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Management
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Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life by helping residents call one of our communities home, providing excellence in customer service, and championing our workforce.
The Role
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Accountabilities
Customer Service & Sales
At all times, provide A+ customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
Demonstrate community and apartment/model; apply product knowledge to prospect needs; close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability reports; process applications for approvals.
Ensure the apartment is ready for move-in on the agreed date.
Follow up on prospects that did not close; refer to sister communities if needed.
Secure new resident signatures on appropriate paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals; distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Prepare leases and complete paperwork; input information into the Yardi system accurately and timely.
Maintain current resident files.
Distribute notices issued by the company or community.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other tasks as required; consistently implement community policies.
Resident Retention
Receive calls and in-person visits; listen to requests, concerns, and comments.
Complete maintenance service requests and inform the maintenance team; answer questions about the community, repairs, rent, rules, etc.
Follow up on matters as needed and ensure maintenance repairs are completed satisfactorily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal; assist in planning and hosting resident events as directed.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all applicable laws.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing & Tax Credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehension, writing, calculations, and verbal communication.
May work in an elevated site; may walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
Culture Built on Purpose and Core Values — Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth opportunities, with emphasis on promoting from within.
Development — training platforms, classes, and coaching.
Diversity & Inclusion Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. Our DEI focus guides recruitment, compensation, development, promotions, and workplace environment to support diverse thoughts, backgrounds, and experiences.
Respectful communication and cooperation among all employees.
Teamwork and employee participation with diverse perspectives.
Work/life balance through flexible schedules.
Contributions to communities we serve to promote understanding and respect for diversity.
Compensation Compensation Range
$19 — $21 USD
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Management
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