Housekeeping Supervisor Job at MCR Hotels in Smyrna

Overview

Come and join our housekeeping team here at the Home2/Tru Smyrna, Tennessee. SECTION ONE: MCR Universal Role Standards.

Executive Summary: CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence: Happy Guests; Spotless Cleanliness; Product Consistency & Quality; Teamwork.

Housekeeping Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Teamwork
• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

Housekeeping Supervisor – Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the Hotel including rooms, front and back of house, public areas, and laundry. The Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Supervisors may need to clean guest rooms and public spaces on days they are not covering Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility.

Other Duties And Expectations

• Manage Guest Request Log: Review log daily to ensure that all requests have been met and address problems proactively.
• VIP Management: Monitor VIPs, special guests, and requests.
• Oversee Housekeeping Team: Daily stand-up with the team to review objectives and confirm checklists are assigned in the absence of the Executive Housekeeper.
• Room Inspection: Inspect rooms and ensure quality and cleanliness in the absence of the Executive Housekeeper.
• Storage Rooms: Maintain organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
• Pre-Cleaning Duties: Stock guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Trash and Linen Removal and Replacement: Remove trash/dirty linen; replace bed linens and replenish supplies.
• Deep Cleaning: Conduct deep cleaning activities withMaintenance in coordination as needed.
• Departmental Meetings: Conduct daily department meetings in the absence of the Executive Housekeeper.
• Supply Management: Maintain stock of housekeeping and laundry supplies; order as needed.
• Inventory: Conduct monthly and quarterly inventories.
• Maintenance Requests: Monitor work orders and follow up to ensure completion in the absence of the Executive Housekeeper.
• Status Reports: Balance and clear room status nightly; resolve discrepancies in the absence of the Executive Housekeeper.
• Lost and Found: Maintain policies and procedures.
• Chemical Safety: Monitor proper use of hazardous chemicals per OSHA standards.
• Key Control: Maintain key control system for the department.

Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings.
• Product Consistency & Quality: Checklist Tracking; Guest Ratings.
• Teamwork: Management Performance Ratings.

Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Effective at listening and resolving concerns.
• Communication Skills: Clear conveyance of information and ideas.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Varied schedule including evenings, nights, weekends, holidays.
• Clock-in/Out: Be punctual; do not work off the clock.
• Breaks: Clock in/out for breaks as scheduled.
• Call Outs: Provide notice when calling out.

Physical Working Demands & Environment

Required: The physical demands described here are representative of those needed to perform essential functions. The employee is regularly required to stand or remain stationary for long periods; type on computers; lift and transport supplies up to 25 pounds; move throughout the hotel; inspect details.

Note

This job description does not state or imply these are the only duties. The Employer reserves the right to modify duties and adapt to business needs. This document does not create an employment contract, and employment is at-will.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a large portfolio of hotels and employees nationwide.
• Recognitions include Fast Company’s 10 Most Innovative Travel Companies (2020) and Marriott/Hilton awards.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days for full-time team members

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Hospitality