HDR, Inc.
Overview
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected. We foster a culture of inclusion and invite authentic ideas to work every day. HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for a Tolling Analyst to help us deliver innovative solutions to tolling agencies across the country. HDR is a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. As a Tolling Analyst, you’ll play a key role in supporting project teams through data analysis, research, reporting, and the development of technical work products. You’ll assist project managers with scopes, schedules, and budgets, and have the opportunity to grow into a tolling specialist or consulting generalist depending on your interests and strengths. Responsibilities
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies Conduct deep data analysis using Excel, Power BI, relational databases, and other tools Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities Reconcile tolling data across systems and vendors to verify accuracy and completeness Analyze business processes and recommend improvements for efficiency and accuracy Evaluate customer service center and system data to identify trends and opportunities Support quality assurance reviews and recommend enhancements Develop SOPs, training materials, and technical documentation Create deliverables including reports, presentations, diagrams, and models Assess end-user experience for both customers and agents
Task & Project Management
Assist with scopes of work, cost estimates, contracts, and procurement documents Support toll program management tasks including design reviews and operational oversight Learn and apply HDR’s project management and QA/QC processes Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Business Development
Assist with business development efforts, including writing or reviewing proposals Grow business development skills through industry engagement
Perform other duties as assigned. Qualifications
Required Qualifications Bachelor’s degree An attitude and commitment to being an active participant of our employee-owned culture Preferred Qualifications Bachelor’s degree in engineering, planning, business, data analytics, or related fields 4 years of experience Proficiency in Microsoft Office applications (Excel, Word, Visio, PowerPoint) Strong background in statistical analysis, reporting, and data visualization Excellent written and communication skills Ability to handle a wide variety of tasks simultaneously Ability to adapt to the needs of clients and work outside of one’s comfort zone Experience with state DOTs, toll system integrators, planning organizations, or toll authorities Experience in business or technical management consulting Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau Local candidates preferred About HDR and Benefits
What We Believe: HDR is our company. Together, we build on each other’s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust, and connects us closer to the clients and communities we serve. Our Commitment: As employee-owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. HDR supports eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) that foster a sense of belonging and engagement. Each group has an executive sponsor and is open to all employees. Benefits: HDR provides a comprehensive benefits package that promotes employee ownership, health, and success. This includes medical, dental, vision, disability coverage, life insurance, employee assistance program, paid time away, parental leave, paid holidays, retirement plan with employer match, employee referral bonus, and tuition reimbursement. The compensation range for this position varies by skills and location. New York: $62,213 - $88,875. This is for full-time regular positions; temporary and part-time roles have limited benefits. Primary Location: United States - New York, New York Industry: Highway + Road Schedule: Full-time Employee Status: Regular Business Class: Advanced Technologies for Surface Transportation Job Posting: Sep 26, 2025
#J-18808-Ljbffr
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected. We foster a culture of inclusion and invite authentic ideas to work every day. HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for a Tolling Analyst to help us deliver innovative solutions to tolling agencies across the country. HDR is a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. As a Tolling Analyst, you’ll play a key role in supporting project teams through data analysis, research, reporting, and the development of technical work products. You’ll assist project managers with scopes, schedules, and budgets, and have the opportunity to grow into a tolling specialist or consulting generalist depending on your interests and strengths. Responsibilities
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies Conduct deep data analysis using Excel, Power BI, relational databases, and other tools Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities Reconcile tolling data across systems and vendors to verify accuracy and completeness Analyze business processes and recommend improvements for efficiency and accuracy Evaluate customer service center and system data to identify trends and opportunities Support quality assurance reviews and recommend enhancements Develop SOPs, training materials, and technical documentation Create deliverables including reports, presentations, diagrams, and models Assess end-user experience for both customers and agents
Task & Project Management
Assist with scopes of work, cost estimates, contracts, and procurement documents Support toll program management tasks including design reviews and operational oversight Learn and apply HDR’s project management and QA/QC processes Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Business Development
Assist with business development efforts, including writing or reviewing proposals Grow business development skills through industry engagement
Perform other duties as assigned. Qualifications
Required Qualifications Bachelor’s degree An attitude and commitment to being an active participant of our employee-owned culture Preferred Qualifications Bachelor’s degree in engineering, planning, business, data analytics, or related fields 4 years of experience Proficiency in Microsoft Office applications (Excel, Word, Visio, PowerPoint) Strong background in statistical analysis, reporting, and data visualization Excellent written and communication skills Ability to handle a wide variety of tasks simultaneously Ability to adapt to the needs of clients and work outside of one’s comfort zone Experience with state DOTs, toll system integrators, planning organizations, or toll authorities Experience in business or technical management consulting Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau Local candidates preferred About HDR and Benefits
What We Believe: HDR is our company. Together, we build on each other’s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust, and connects us closer to the clients and communities we serve. Our Commitment: As employee-owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. HDR supports eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) that foster a sense of belonging and engagement. Each group has an executive sponsor and is open to all employees. Benefits: HDR provides a comprehensive benefits package that promotes employee ownership, health, and success. This includes medical, dental, vision, disability coverage, life insurance, employee assistance program, paid time away, parental leave, paid holidays, retirement plan with employer match, employee referral bonus, and tuition reimbursement. The compensation range for this position varies by skills and location. New York: $62,213 - $88,875. This is for full-time regular positions; temporary and part-time roles have limited benefits. Primary Location: United States - New York, New York Industry: Highway + Road Schedule: Full-time Employee Status: Regular Business Class: Advanced Technologies for Surface Transportation Job Posting: Sep 26, 2025
#J-18808-Ljbffr