SoFi
Overview
Join to apply for the
Fraud Specialist, Investigations
role at
SoFi . Please note: The role involves fraud investigations on SoFi products and related activities as part of the Fraud Operations team. What you’ll do
Provide internal support for less complex fraud-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Complete and submit simple Unusual Activity Reports. Serve as a liaison between Omni and Fraud Investigations. Support Omni when necessary to ensure SLA is met. Execute thorough fraud reviews to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you’ll need
1-2+ years of direct fraud experience is mandatory. Exceptional knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners. Strong, detail-oriented written communication skills. Excellent time management and organizational skills. Demonstrated ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Foundational understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operating Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgments based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrive in a dynamic, team-focused work environment. Compensation And Benefits
The base pay range for this role is $26.00/hr - $39.00/hr. The final base pay offer will be determined based on individual factors such as experience, skills, and location. For a full view of benefits, see the enefits at SoFi page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and related conditions), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. SoFi is committed to an inclusive culture and offers accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please contact your recruiter or email accommodations@sofi.com. Note : Some positions may have location restrictions; remote work from certain states may be limited due to insurance coverage issues. Additional
Internal Employees: If you are a current employee, do not apply here — please use the Internal Job Board in Greenhouse.
#J-18808-Ljbffr
Join to apply for the
Fraud Specialist, Investigations
role at
SoFi . Please note: The role involves fraud investigations on SoFi products and related activities as part of the Fraud Operations team. What you’ll do
Provide internal support for less complex fraud-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Complete and submit simple Unusual Activity Reports. Serve as a liaison between Omni and Fraud Investigations. Support Omni when necessary to ensure SLA is met. Execute thorough fraud reviews to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you’ll need
1-2+ years of direct fraud experience is mandatory. Exceptional knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners. Strong, detail-oriented written communication skills. Excellent time management and organizational skills. Demonstrated ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Foundational understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operating Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgments based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrive in a dynamic, team-focused work environment. Compensation And Benefits
The base pay range for this role is $26.00/hr - $39.00/hr. The final base pay offer will be determined based on individual factors such as experience, skills, and location. For a full view of benefits, see the enefits at SoFi page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and related conditions), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. SoFi is committed to an inclusive culture and offers accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please contact your recruiter or email accommodations@sofi.com. Note : Some positions may have location restrictions; remote work from certain states may be limited due to insurance coverage issues. Additional
Internal Employees: If you are a current employee, do not apply here — please use the Internal Job Board in Greenhouse.
#J-18808-Ljbffr