SoFi
Overview
Senior Fraud Specialist, Investigations at SoFi. This role is part of the Fraud Operations team and is responsible for conducting thorough fraud investigations on SoFi products. What you’ll do
Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Serve as a liaison between Omni and Fraud Investigations. Support Omni when necessary to ensure SLA is met across multiple product lines. Execute thorough investigations to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you’ll need
2-3+ years of direct fraud experience is mandatory. In-depth knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners. Strong, detail-oriented written communication skills. Excellent time management and organizational skills. Ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operational Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgments based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrives in a dynamic, team-focused work environment. Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. Base pay range: $28.00/hr - $43.00/hr To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page. Equal Opportunity
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. We hire the best qualified candidate for the job, without regard to protected characteristics. We will consider qualified applicants with arrest and conviction records as required by law. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Note: New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Employment type
Full-time Job function
Finance and Sales
#J-18808-Ljbffr
Senior Fraud Specialist, Investigations at SoFi. This role is part of the Fraud Operations team and is responsible for conducting thorough fraud investigations on SoFi products. What you’ll do
Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Serve as a liaison between Omni and Fraud Investigations. Support Omni when necessary to ensure SLA is met across multiple product lines. Execute thorough investigations to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you’ll need
2-3+ years of direct fraud experience is mandatory. In-depth knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners. Strong, detail-oriented written communication skills. Excellent time management and organizational skills. Ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operational Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgments based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrives in a dynamic, team-focused work environment. Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. Base pay range: $28.00/hr - $43.00/hr To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page. Equal Opportunity
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. We hire the best qualified candidate for the job, without regard to protected characteristics. We will consider qualified applicants with arrest and conviction records as required by law. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Note: New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Employment type
Full-time Job function
Finance and Sales
#J-18808-Ljbffr