Curaleaf Holdings, Inc.
Lead Store Associate 923 W Weed St Chicago, IL
Curaleaf Holdings, Inc., Chicago, Illinois, United States, 60290
Overview
At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Lead Store Associate Type of Work:
Full-Time Shift Availability:
Opening Shifts 8:00am-4:00pm; Closing Shifts 2:00pm-10:00pm. The candidate must have open availability to work weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate:
$19.50/hr Location:
923 W Weed St, Chicago, IL 60642 About the Role: As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. You'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment. What You’ll Do
Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences. Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust. Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout. Operational Excellence & Processes Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real-time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed. What You’ll Bring
Must be 21 years of age or older. High School Diploma or GED. Minimum 1 year of experience in a customer-facing or sales environment. Minimum 1 year of experience using point-of-sale (POS) systems and cash handling. Minimum 6 months of leadership experience in a retail environment. Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and reconciling cash drawers. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights. Multi-tasking with the ability to quickly pivot to other tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de-escalation and conflict resolution skills to ensure positive guest experiences. Basic mathematics and computer proficiency. Solution-driven mindset when dealing with upset customers. Ability to work across all store stations based on business needs. Even Better If You Have
Knowledge of inventory management, restocking, order fulfillment, and inventory audits to maintain stock accuracy and compliance. Experience in a sales role with KPI tracking and sales targets. Experience in a regulated retail setting. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand for extended periods, walk, talk, hear, stoop, kneel, crouch, or crawl, and lift up to 25 pounds; occasionally up to 50 pounds. Close vision is required. Benefits
What We Offer (All Locations): Competitive Pay and Benefits, Generous PTO and Parental Leave, Life/ Disability Insurance, Community Involvement, Referral Bonuses and Product Discounts. Benefits vary by state, role type, and eligibility. See location-specific details below. Location-Specific Benefits
include HSA/FSA Options, EAP, 401(k) with Company Match, Life & Disability Insurance, Supplemental Insurance Options, Employee Discounts, and more. Some benefits may be available to eligible, full-time employees only. Curaleaf is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by law. We will provide reasonable accommodation to participate in the job application or interview process and to receive other benefits of employment. Please contact us to request accommodation. We encourage applicants of all backgrounds, including those adversely impacted by the war on drugs, to apply. Current Curaleaf employees should apply for open positions through our Internal Job Board. This refined description preserves core role details while removing extraneous application content.
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At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Lead Store Associate Type of Work:
Full-Time Shift Availability:
Opening Shifts 8:00am-4:00pm; Closing Shifts 2:00pm-10:00pm. The candidate must have open availability to work weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate:
$19.50/hr Location:
923 W Weed St, Chicago, IL 60642 About the Role: As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. You'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment. What You’ll Do
Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences. Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust. Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout. Operational Excellence & Processes Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real-time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed. What You’ll Bring
Must be 21 years of age or older. High School Diploma or GED. Minimum 1 year of experience in a customer-facing or sales environment. Minimum 1 year of experience using point-of-sale (POS) systems and cash handling. Minimum 6 months of leadership experience in a retail environment. Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and reconciling cash drawers. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights. Multi-tasking with the ability to quickly pivot to other tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de-escalation and conflict resolution skills to ensure positive guest experiences. Basic mathematics and computer proficiency. Solution-driven mindset when dealing with upset customers. Ability to work across all store stations based on business needs. Even Better If You Have
Knowledge of inventory management, restocking, order fulfillment, and inventory audits to maintain stock accuracy and compliance. Experience in a sales role with KPI tracking and sales targets. Experience in a regulated retail setting. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand for extended periods, walk, talk, hear, stoop, kneel, crouch, or crawl, and lift up to 25 pounds; occasionally up to 50 pounds. Close vision is required. Benefits
What We Offer (All Locations): Competitive Pay and Benefits, Generous PTO and Parental Leave, Life/ Disability Insurance, Community Involvement, Referral Bonuses and Product Discounts. Benefits vary by state, role type, and eligibility. See location-specific details below. Location-Specific Benefits
include HSA/FSA Options, EAP, 401(k) with Company Match, Life & Disability Insurance, Supplemental Insurance Options, Employee Discounts, and more. Some benefits may be available to eligible, full-time employees only. Curaleaf is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by law. We will provide reasonable accommodation to participate in the job application or interview process and to receive other benefits of employment. Please contact us to request accommodation. We encourage applicants of all backgrounds, including those adversely impacted by the war on drugs, to apply. Current Curaleaf employees should apply for open positions through our Internal Job Board. This refined description preserves core role details while removing extraneous application content.
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