Live Nation Entertainment
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
We are seeking a Senior Customer Success Manager to manage existing clients, troubleshoot software development alongside product, assess business KPIs to identify growth opportunities, drive operational improvements, perform QBRs, and optimize the ongoing client relationships.
Responsibilities:
Build and deepen relationships with clients, creating frameworks for value-driven partnerships and processes to scale digital products Monitor client product usage and adoption trends, driving client performance by conducting analyses and identifying insights to drive improved performance Manage client portfolio revenue, financial reporting, and forecasting alongside FP&A Stay apprised of global market trends, opportunities and shifts in the competitive landscape of our clients Nurture relationships with internal stakeholder teams (Finance, Product, Engineering, Analytics, Legal, etc.) and evangelize clients’ needs across these internal stakeholders Analyze and recommend long-term solutions to resolve gaps between client needs and internal operational capabilities Monitor business KPIs and collaborate with Product Managers to drive performance Create regular cadence of reporting and quarterly business reviews Triage and troubleshoot client operational issues and improve infrastructure/systems/processes Function as the voice of the client and translate client feedback to Product team to optimize digital products over time Requirements:
BA/BS degree, MBA preferred 6+ years of relevant experience in technology, ecommerce or consulting industries Previous customer success or client-service experience is a must Digital product optimization experience preferred Demonstrated ability to take independent and appropriate action on meetings, tasks, and conversations Demonstrated ability to filter information, provide relevant context, and proactively identify follow-up questions for various stakeholder audiences Ability to manage multiple work-streams and prioritize competing projects Strong understanding of business financial concepts; comfortable with financial analysis in excel Exceptional relationship management, program delivery, and process improvement skills Strong operational discipline with an analytical, process-oriented mindset; ability to set priorities, drive decisions and get closure Strategic problem-solver, who is open to coaching and training Excellent written, verbal, and interpersonal communication skills Proficient in MS Excel, PowerPoint, data analysis, and visualization tools Ability to travel approximately ~15% Benefits & Perks:
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets WEALTH: 401(k) program with company match, Stock Program FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings OTHERS: Volunteer time off, crowdfunding network Live Nation is an equal opportunity employer and welcomes applications from diverse candidates.
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Build and deepen relationships with clients, creating frameworks for value-driven partnerships and processes to scale digital products Monitor client product usage and adoption trends, driving client performance by conducting analyses and identifying insights to drive improved performance Manage client portfolio revenue, financial reporting, and forecasting alongside FP&A Stay apprised of global market trends, opportunities and shifts in the competitive landscape of our clients Nurture relationships with internal stakeholder teams (Finance, Product, Engineering, Analytics, Legal, etc.) and evangelize clients’ needs across these internal stakeholders Analyze and recommend long-term solutions to resolve gaps between client needs and internal operational capabilities Monitor business KPIs and collaborate with Product Managers to drive performance Create regular cadence of reporting and quarterly business reviews Triage and troubleshoot client operational issues and improve infrastructure/systems/processes Function as the voice of the client and translate client feedback to Product team to optimize digital products over time Requirements:
BA/BS degree, MBA preferred 6+ years of relevant experience in technology, ecommerce or consulting industries Previous customer success or client-service experience is a must Digital product optimization experience preferred Demonstrated ability to take independent and appropriate action on meetings, tasks, and conversations Demonstrated ability to filter information, provide relevant context, and proactively identify follow-up questions for various stakeholder audiences Ability to manage multiple work-streams and prioritize competing projects Strong understanding of business financial concepts; comfortable with financial analysis in excel Exceptional relationship management, program delivery, and process improvement skills Strong operational discipline with an analytical, process-oriented mindset; ability to set priorities, drive decisions and get closure Strategic problem-solver, who is open to coaching and training Excellent written, verbal, and interpersonal communication skills Proficient in MS Excel, PowerPoint, data analysis, and visualization tools Ability to travel approximately ~15% Benefits & Perks:
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets WEALTH: 401(k) program with company match, Stock Program FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings OTHERS: Volunteer time off, crowdfunding network Live Nation is an equal opportunity employer and welcomes applications from diverse candidates.
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