Washington State ESD
Overview
DSHS ESA Management Analyst 5 – Monitoring and Quality Assurance Coordinator. Join the Department of Social and Health Services (DSHS) in a position that protects the integrity of services for immigrant and refugee families and individuals as they build new lives in Washington state. The Office of Refugee and Immigrant Assistance (ORIA) leads statewide efforts to support people arriving and resettling here, by ensuring their basic needs are met and by providing opportunities to support their social and economic integration. ORIA oversees programs with partnership across the state to provide housing, health care, mental health support, employment services, English classes, foster care for unaccompanied youth, help with citizenship, and more. As the state’s lead for refugee resettlement, ORIA ensures that services meet both immediate needs and long-term goals, helping families gain stability, opportunity, and a sense of belonging in their new communities. As the ORIA Monitoring and Quality Assurance Coordinator you will report to ORIA’s Director and oversee the development, management, coordination, and implementation of all required programmatic monitoring for all of ORIA’s contracted services. The successful candidate will need a strong understanding of federal and state regulations to make recommendations and develop corrective action plans that may have a significant impact. The position oversees ORIA’s annual programmatic monitoring implementation plan and maintains ORIA’s monitoring framework with standardized forms, processes, and procedures for consistency across ORIA. Responsibilities
Supervise ORIA’s programmatic Monitoring and Quality Assurance team of analysts and consultants, providing training and maintaining accountability through clear expectations Oversee the development, management, coordination, and implementation of all required programmatic monitoring for ORIA to comply with all federal and state requirements and regulations Analyze and make improvement recommendations to ORIA internal processes and develop corrective action plans that may have a significant impact on outside organizations and statewide program implementation Direct ORIA’s annual programmatic monitoring implementation plan to align with all required federal and state monitoring requirements Oversee all onsite and virtual monitoring visits, including scheduling and ensuring timely information, and communicating plan and requirements to partners Coordinate monitoring activities with ORIA’s program teams, ESA’s Fiscal and Contract Teams, and other internal and external partners Produce comprehensive monitoring reports and confirm follow-up items to address issues identified Develop and maintain a quality assurance framework that defines guidelines and standards for processes, procedures, and operations Develop recommendations for process, procedural, and programmatic improvements for ORIA Other duties as assigned Qualifications
Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field Five years of demonstrated experience in two or more of the following areas: conducting research; analyzing policies, laws, rules, or regulations; conducting business analysis and developing requirements; leading business projects; managing business operations; business policy development; supervising For positions required to supervise, experience must include at least one year of supervisory experience Professional experience may substitute year for year for education. Additional Information
King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. The Department of Social and Health Services’ vision requires equity, anti-racism, and social justice commitments. DSHS strives for greater access and affirming representation of the communities it serves, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions?
Please contact sharon.sterling@dshs.wa.gov or call Talent Acquisition (360) 725-5810 and reference job number 06776. Prior to a new hire, a background check including criminal history may be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Applicants who require accommodations may contact the Recruiter at (360) 725-5810. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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DSHS ESA Management Analyst 5 – Monitoring and Quality Assurance Coordinator. Join the Department of Social and Health Services (DSHS) in a position that protects the integrity of services for immigrant and refugee families and individuals as they build new lives in Washington state. The Office of Refugee and Immigrant Assistance (ORIA) leads statewide efforts to support people arriving and resettling here, by ensuring their basic needs are met and by providing opportunities to support their social and economic integration. ORIA oversees programs with partnership across the state to provide housing, health care, mental health support, employment services, English classes, foster care for unaccompanied youth, help with citizenship, and more. As the state’s lead for refugee resettlement, ORIA ensures that services meet both immediate needs and long-term goals, helping families gain stability, opportunity, and a sense of belonging in their new communities. As the ORIA Monitoring and Quality Assurance Coordinator you will report to ORIA’s Director and oversee the development, management, coordination, and implementation of all required programmatic monitoring for all of ORIA’s contracted services. The successful candidate will need a strong understanding of federal and state regulations to make recommendations and develop corrective action plans that may have a significant impact. The position oversees ORIA’s annual programmatic monitoring implementation plan and maintains ORIA’s monitoring framework with standardized forms, processes, and procedures for consistency across ORIA. Responsibilities
Supervise ORIA’s programmatic Monitoring and Quality Assurance team of analysts and consultants, providing training and maintaining accountability through clear expectations Oversee the development, management, coordination, and implementation of all required programmatic monitoring for ORIA to comply with all federal and state requirements and regulations Analyze and make improvement recommendations to ORIA internal processes and develop corrective action plans that may have a significant impact on outside organizations and statewide program implementation Direct ORIA’s annual programmatic monitoring implementation plan to align with all required federal and state monitoring requirements Oversee all onsite and virtual monitoring visits, including scheduling and ensuring timely information, and communicating plan and requirements to partners Coordinate monitoring activities with ORIA’s program teams, ESA’s Fiscal and Contract Teams, and other internal and external partners Produce comprehensive monitoring reports and confirm follow-up items to address issues identified Develop and maintain a quality assurance framework that defines guidelines and standards for processes, procedures, and operations Develop recommendations for process, procedural, and programmatic improvements for ORIA Other duties as assigned Qualifications
Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field Five years of demonstrated experience in two or more of the following areas: conducting research; analyzing policies, laws, rules, or regulations; conducting business analysis and developing requirements; leading business projects; managing business operations; business policy development; supervising For positions required to supervise, experience must include at least one year of supervisory experience Professional experience may substitute year for year for education. Additional Information
King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. The Department of Social and Health Services’ vision requires equity, anti-racism, and social justice commitments. DSHS strives for greater access and affirming representation of the communities it serves, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions?
Please contact sharon.sterling@dshs.wa.gov or call Talent Acquisition (360) 725-5810 and reference job number 06776. Prior to a new hire, a background check including criminal history may be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Applicants who require accommodations may contact the Recruiter at (360) 725-5810. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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