ZipRecruiter
Technical Review Specialist, Mass Save Turnkey Services
ZipRecruiter, Concord, California, us, 94527
Overview
Technical Review Specialist, Mass Save Turnkey Services
— Hybrid position, ideally located in eastern Massachusetts Abode Energy Management (Abode) cares deeply about the work we do and the impact it has on our planet’s future. As a member of 1% for the Planet, we donate at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading in electrification and heat pump adoption. We offer a competitive benefits package, including Medical, Dental, Vision, Life, and a matching 401(k), fully paid Parental Leave, generous paid time off (about 37 days a year), and flexible work arrangements. If you’re seeking meaningful work and a great culture, consider joining us. Summary/Objective Abode plays a critical role in managing the residential component of the Mass Save program, ensuring operational efficiency and that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched Turnkey Services to support moderate-income homeowners with incentives and a clear path for energy-saving upgrades (weatherization, heat pumps, and heat pump water heaters). This role reviews documentation submitted by contractors from planning through project completion, helps resolve issues, and supports high-quality project installations in communities that need it most. Responsibilities
Reporting to the Program Manager, the Specialist’s responsibilities include: Technical Review of Projects:
Complete detailed reviews of quote submissions, including heat pump project details and other pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.). Perform ongoing project tracking and provide feedback to contractors.
Ensure contractors’ documents and processes are complete and correct in the Mass Save software.
Identify trends from reviews to help the Manager improve overall work processes.
Internal Support:
Meet regularly with internal teams to review project and client status and contribute to broader program strategies for ongoing success. Assist with meetings with contractors to discuss specific projects as needed. Maintain and update program databases and customer management systems. Complete other tasks as assigned by the Manager.
Customer Support:
Actively respond to email and phone inquiries related to program needs from customers and contractors. Provide ongoing support for issue resolution.
Qualifications
Strong candidates will typically have: Experience with Mass Save or similar residential energy efficiency programs preferred.
Knowledge of residential construction and/or building science required.
Experience with heat pump technology and residential heating systems is a plus but not required.
Proficiency with Microsoft Office, Excel, and Salesforce; ability to find and present data clearly and across multiple software programs.
Detail-oriented, strong math skills, ability to multitask, and the ability to manage many moving pieces within program rules.
Experience in a high-volume transactional role with emphasis on throughput and quality.
Clear, effective, structured oral and written communication skills.
Adaptable, collaborative team player with a positive can-do attitude.
Self-starter who can proactively manage competing demands and changing schedules.
Associate’s degree or higher and/or relevant experience.
Compensation and Benefits
This is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on relevant skills and experience. The Specialist will primarily work from home, with some travel to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers a competitive benefits package, including Medical, Dental, Vision, Life and Insurance, a matching 401(k), and fully paid Parental Leave. Flexible working schedule and generous paid time off (~37 paid days off, or ~15% of weekdays). To Apply
To apply, please visit
www.AbodeEnergy.com/careers
to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you! Abode is focused on broadening opportunities for individuals from demographic groups historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or sexual orientation.
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Technical Review Specialist, Mass Save Turnkey Services
— Hybrid position, ideally located in eastern Massachusetts Abode Energy Management (Abode) cares deeply about the work we do and the impact it has on our planet’s future. As a member of 1% for the Planet, we donate at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading in electrification and heat pump adoption. We offer a competitive benefits package, including Medical, Dental, Vision, Life, and a matching 401(k), fully paid Parental Leave, generous paid time off (about 37 days a year), and flexible work arrangements. If you’re seeking meaningful work and a great culture, consider joining us. Summary/Objective Abode plays a critical role in managing the residential component of the Mass Save program, ensuring operational efficiency and that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched Turnkey Services to support moderate-income homeowners with incentives and a clear path for energy-saving upgrades (weatherization, heat pumps, and heat pump water heaters). This role reviews documentation submitted by contractors from planning through project completion, helps resolve issues, and supports high-quality project installations in communities that need it most. Responsibilities
Reporting to the Program Manager, the Specialist’s responsibilities include: Technical Review of Projects:
Complete detailed reviews of quote submissions, including heat pump project details and other pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.). Perform ongoing project tracking and provide feedback to contractors.
Ensure contractors’ documents and processes are complete and correct in the Mass Save software.
Identify trends from reviews to help the Manager improve overall work processes.
Internal Support:
Meet regularly with internal teams to review project and client status and contribute to broader program strategies for ongoing success. Assist with meetings with contractors to discuss specific projects as needed. Maintain and update program databases and customer management systems. Complete other tasks as assigned by the Manager.
Customer Support:
Actively respond to email and phone inquiries related to program needs from customers and contractors. Provide ongoing support for issue resolution.
Qualifications
Strong candidates will typically have: Experience with Mass Save or similar residential energy efficiency programs preferred.
Knowledge of residential construction and/or building science required.
Experience with heat pump technology and residential heating systems is a plus but not required.
Proficiency with Microsoft Office, Excel, and Salesforce; ability to find and present data clearly and across multiple software programs.
Detail-oriented, strong math skills, ability to multitask, and the ability to manage many moving pieces within program rules.
Experience in a high-volume transactional role with emphasis on throughput and quality.
Clear, effective, structured oral and written communication skills.
Adaptable, collaborative team player with a positive can-do attitude.
Self-starter who can proactively manage competing demands and changing schedules.
Associate’s degree or higher and/or relevant experience.
Compensation and Benefits
This is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on relevant skills and experience. The Specialist will primarily work from home, with some travel to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers a competitive benefits package, including Medical, Dental, Vision, Life and Insurance, a matching 401(k), and fully paid Parental Leave. Flexible working schedule and generous paid time off (~37 paid days off, or ~15% of weekdays). To Apply
To apply, please visit
www.AbodeEnergy.com/careers
to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you! Abode is focused on broadening opportunities for individuals from demographic groups historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or sexual orientation.
#J-18808-Ljbffr