Massachusetts Clean Energy
Technical Review Specialist, Mass Save Turnkey Services
Massachusetts Clean Energy, Oklahoma City, Oklahoma, United States
Overview
Technical Review Specialist, Mass Save Turnkey Services (Hybrid position), ideally located in eastern Massachusetts. Abode Energy Management (Abode) is a fast-growing energy efficiency program implementer in the Northeast. We care deeply about the work we do and its impact on the planet’s future. We back this with action as a member of 1% for the Planet, donating at least 1% of annual revenue to vetted environmental nonprofits. We offer a competitive benefits package including Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), fully paid Parental Leave, generous paid time off (about 37 days per year), and flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, join us. Summary/Objective: Abode manages the residential component of the Mass Save® program to ensure operational efficiency and that Home Performance Contractors adhere to program standards. Mass Save recently launched Turnkey Services to help moderate-income homeowners upgrade their homes with energy-saving improvements (weatherization, heat pumps, etc.). This role reviews contractor documentation at multiple stages—from planning to completion—and helps resolve issues to ensure a positive homeowner experience and high-quality projects. Responsibilities
Reporting to the Program Manager, the Specialist’s responsibilities include: Technical Review of Projects:
Complete a detailed review of quote submissions, including heat pump project details and pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.). Perform ongoing project tracking and provide feedback to contractors. Documentation & Compliance:
Ensure contractors\' documents and processes are complete and correct in the Mass Save® software. Identify trends from reviews to help the Manager improve overall work processes. Internal Support:
Meet regularly with internal teams to review project and client status and broader strategies for program success. Assist with meetings with contractors as needed. Maintain and update program databases and customer management systems. Other tasks as assigned by the Manager. Customer Support:
Respond to email and phone inquiries related to program needs from customers and contractors. Provide ongoing support to resolve customer and contractor issues. Qualifications
Strong candidates will bring most, if not all, of the following: Experience with Mass Save® or similar residential energy efficiency programs is highly desirable. Knowledge of residential construction and/or building science required. Some experience with heat pump technology and residential heating systems is ideal but not required. Proficiency in software such as Microsoft Office, Excel, and Salesforce; ability to present data clearly and work across software programs. Detail-oriented with good math skills; ability to multitask and manage many moving pieces within program rules. Experience in a high-volume transactional role with emphasis on throughput and quality standards. Clear, effective, structured oral and written communications skills. Adaptable, flexible, collaborative, and positive team player with a proactive, self-starting approach to managing competing demands and schedules. Associate’s degree or higher and/or relevant experience. Benefits & Compensation
This is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on skills and experience. The Specialist will mostly work from home with some travel to collaborate with staff in Abode’s Concord office or to attend events. Benefits include Medical, Dental, Vision, Life and Disability Insurance, a matching 401(k), fully paid parental leave, flexible working schedule, and generous paid time off (approximately 37 paid days off per year). How to Apply
To apply, visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications require a cover note explaining why you are a good fit for this position. We look forward to hearing from you! Note: Abode is committed to broadening opportunities for historically underrepresented groups in the energy sector. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, or disability. Original posting: https://abodeenergymanagement.applytojob.com/apply/70uQMNiLbb/Technical-Review-… | Contact: careers@abodeenergy.com
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Technical Review Specialist, Mass Save Turnkey Services (Hybrid position), ideally located in eastern Massachusetts. Abode Energy Management (Abode) is a fast-growing energy efficiency program implementer in the Northeast. We care deeply about the work we do and its impact on the planet’s future. We back this with action as a member of 1% for the Planet, donating at least 1% of annual revenue to vetted environmental nonprofits. We offer a competitive benefits package including Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), fully paid Parental Leave, generous paid time off (about 37 days per year), and flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, join us. Summary/Objective: Abode manages the residential component of the Mass Save® program to ensure operational efficiency and that Home Performance Contractors adhere to program standards. Mass Save recently launched Turnkey Services to help moderate-income homeowners upgrade their homes with energy-saving improvements (weatherization, heat pumps, etc.). This role reviews contractor documentation at multiple stages—from planning to completion—and helps resolve issues to ensure a positive homeowner experience and high-quality projects. Responsibilities
Reporting to the Program Manager, the Specialist’s responsibilities include: Technical Review of Projects:
Complete a detailed review of quote submissions, including heat pump project details and pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.). Perform ongoing project tracking and provide feedback to contractors. Documentation & Compliance:
Ensure contractors\' documents and processes are complete and correct in the Mass Save® software. Identify trends from reviews to help the Manager improve overall work processes. Internal Support:
Meet regularly with internal teams to review project and client status and broader strategies for program success. Assist with meetings with contractors as needed. Maintain and update program databases and customer management systems. Other tasks as assigned by the Manager. Customer Support:
Respond to email and phone inquiries related to program needs from customers and contractors. Provide ongoing support to resolve customer and contractor issues. Qualifications
Strong candidates will bring most, if not all, of the following: Experience with Mass Save® or similar residential energy efficiency programs is highly desirable. Knowledge of residential construction and/or building science required. Some experience with heat pump technology and residential heating systems is ideal but not required. Proficiency in software such as Microsoft Office, Excel, and Salesforce; ability to present data clearly and work across software programs. Detail-oriented with good math skills; ability to multitask and manage many moving pieces within program rules. Experience in a high-volume transactional role with emphasis on throughput and quality standards. Clear, effective, structured oral and written communications skills. Adaptable, flexible, collaborative, and positive team player with a proactive, self-starting approach to managing competing demands and schedules. Associate’s degree or higher and/or relevant experience. Benefits & Compensation
This is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on skills and experience. The Specialist will mostly work from home with some travel to collaborate with staff in Abode’s Concord office or to attend events. Benefits include Medical, Dental, Vision, Life and Disability Insurance, a matching 401(k), fully paid parental leave, flexible working schedule, and generous paid time off (approximately 37 paid days off per year). How to Apply
To apply, visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications require a cover note explaining why you are a good fit for this position. We look forward to hearing from you! Note: Abode is committed to broadening opportunities for historically underrepresented groups in the energy sector. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, or disability. Original posting: https://abodeenergymanagement.applytojob.com/apply/70uQMNiLbb/Technical-Review-… | Contact: careers@abodeenergy.com
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