Soho House & Co
Overview
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At Soho House a Host is one of the first point of contacts for members, guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organizational and people skills which promote a positive experience from the moment anyone arrives until their departure. Responsibilities include excellent service to all guests, members and staff via friendliness, professionalism, and organizational efficiency. Main Duties Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed in a hospitable manner Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, amenity availability/pricing and reservations for restaurant, roof and cinema; handle general inquiries and messages for members and employees with complete detail Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution Provide friendly, accurate and discreet communications in all calls and interactions Work with the reception team to ensure excellent service for members and maintain open dialogue to manage expectations Build relationships with members and guests and communicate any red flags and positive feedback to management Foster a fun and positive atmosphere by being approachable and professional Performs other duties as assigned by supervisor/manager Required Skills/Qualifications Minimum of 3+ years’ experience in a similar role OpenTable and MICROS experience Experience answering high-volume phone lines and handling inquiries professionally and timely Strong problem solving and conflict resolution skills Detail oriented, articulate and able to multi-task in a high-volume environment Strong communication skills and ability to follow written and verbal instructions Flexible schedule and ability to work nights, weekends and holidays (as needed) Physical Requirements Must be able to seize, grasp, turn and hold objects with hands Must be able to work on your feet for at least 8-10 hours Fast paced movements occasionally required to move within the club Must be able to understand and communicate clearly with guests, members, and coworkers Must be able to reach and handle the computer, keyboard, and desktop items Occasionally kneel, bend, crouch and climb as required Why work with us Soho House offers competitive compensation packages that feature global benefits and perks. Training is provided to develop technical and managerial skills. We offer programs to support your career growth and development. Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full-time employees have sick days and vacation days Career Development: Opportunities to progress domestically or internationally, in managerial or technical roles Soho Impact: Community mentoring, apprenticeship, local outreach and sustainability initiatives Learning & Development: Courses available internally and externally for all employees Cookhouse & House Tonic: Monthly calendars, trips, trainings and events for all Team Events: Fitness sessions, cinema screenings and art classes monthly Team Meal: A substantial meal is provided free of charge while on duty In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD Seniority level
Mid-Senior level Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
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Get AI-powered advice on this job and more exclusive features. The role…
At Soho House a Host is one of the first point of contacts for members, guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organizational and people skills which promote a positive experience from the moment anyone arrives until their departure. Responsibilities include excellent service to all guests, members and staff via friendliness, professionalism, and organizational efficiency. Main Duties Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed in a hospitable manner Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, amenity availability/pricing and reservations for restaurant, roof and cinema; handle general inquiries and messages for members and employees with complete detail Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution Provide friendly, accurate and discreet communications in all calls and interactions Work with the reception team to ensure excellent service for members and maintain open dialogue to manage expectations Build relationships with members and guests and communicate any red flags and positive feedback to management Foster a fun and positive atmosphere by being approachable and professional Performs other duties as assigned by supervisor/manager Required Skills/Qualifications Minimum of 3+ years’ experience in a similar role OpenTable and MICROS experience Experience answering high-volume phone lines and handling inquiries professionally and timely Strong problem solving and conflict resolution skills Detail oriented, articulate and able to multi-task in a high-volume environment Strong communication skills and ability to follow written and verbal instructions Flexible schedule and ability to work nights, weekends and holidays (as needed) Physical Requirements Must be able to seize, grasp, turn and hold objects with hands Must be able to work on your feet for at least 8-10 hours Fast paced movements occasionally required to move within the club Must be able to understand and communicate clearly with guests, members, and coworkers Must be able to reach and handle the computer, keyboard, and desktop items Occasionally kneel, bend, crouch and climb as required Why work with us Soho House offers competitive compensation packages that feature global benefits and perks. Training is provided to develop technical and managerial skills. We offer programs to support your career growth and development. Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full-time employees have sick days and vacation days Career Development: Opportunities to progress domestically or internationally, in managerial or technical roles Soho Impact: Community mentoring, apprenticeship, local outreach and sustainability initiatives Learning & Development: Courses available internally and externally for all employees Cookhouse & House Tonic: Monthly calendars, trips, trainings and events for all Team Events: Fitness sessions, cinema screenings and art classes monthly Team Meal: A substantial meal is provided free of charge while on duty In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD Seniority level
Mid-Senior level Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
Hospitality Referrals increase your chances of interviewing at Soho House & Co by 2x Get notified about new Host jobs in
Brooklyn, NY . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr