NYC Department of Health and Mental Hygiene
RU Case Navigator, Bureau of Vital Statistics
NYC Department of Health and Mental Hygiene, New York, New York, us, 10261
RU Case Navigator, Bureau of Vital Statistics
Join to apply for the
RU Case Navigator, Bureau of Vital Statistics
role at
NYC Department of Health and Mental Hygiene .
The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually.
Division/Program Summary Description: This position will be within the Health Department's innovative Center for Population Health Data Science (CPHDS). The CPHDS is working to strengthen citywide population health surveillance by better linking public health, healthcare, and social service data to fully characterize and improve the health of New Yorkers. Our vision is for these data to be accessible, timely, equitable, meaningfully usable, and protected and being actively to protect and promote health and wellbeing of New Yorkers.
Housed in the Center for Population Health Data Science, the Bureau of Vital Statistics (BVS) at the NYC Department of Health and Mental Hygiene registers, amends, processes, and analyzes all vital events (births, deaths, and spontaneous and induced terminations of pregnancy) in New York City while also issuing certified copies of certificates to the public. There are approximately 120,000 births and 52,000 deaths and about 1 million certified copies of birth and death certificates issued each year. Vital event data are used by most health department programs (including infectious and chronic diseases, community health, environmental/occupational health, and health care access) and reported to national agencies.
Responsibilities
Work with the Registration Unit director and leadership to identify areas for improvement and streamline processes to enhance customer experience.
Function as a case navigator and provide detailed written and verbal guidance to customers and funeral directors.
Approve completed customer applications as a designated Deputy City Registrar.
Verify completeness of birth information received from NYC hospitals and home births, obtain missing details, and register filings.
Process and prioritize order requests from daily Burial Desk queues while adhering to turnaround times.
Review and approve financial reconciliation accounts from intake staff.
Enroll external users (facilities, funeral directors) into the eVital electronic registration system.
Manage security paper distribution, reconciling usage, and ensuring compliance with security protocols.
Test IT system fixes, updates, and enhancements, providing feedback to IT and leadership.
Provide customer service support at the front desk or in other designated areas as needed.
Support emergency response activities as required by the agency.
Qualifications
Strong customer service and communication skills.
Experience working with electronic databases and IT troubleshooting.
Knowledge of NYC birth and death registration processes.
Ability to work in a fast-paced, high-volume environment.
Benefits
Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/).
Benefits: City employees are entitled to a range of benefits including a premium-free health insurance plan that may provide substantial savings; additional health, fitness, and financial benefits may be available based on the position’s union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax-deferred savings program and a robust Worksite Wellness Program.
Work From Home Policy: Depending on the position, you may be able to work up to two days per week from home.
Job Security: Potential for greater job security compared to private sector employment.
Equal Employment Opportunity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Residency New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss residency applicability with the agency representative at the time of interview.
Minimum Qualifications A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon legally protected status or protected characteristics. For accommodations, contact the agency at the address above.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Hospitals and Health Care
#J-18808-Ljbffr
RU Case Navigator, Bureau of Vital Statistics
role at
NYC Department of Health and Mental Hygiene .
The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually.
Division/Program Summary Description: This position will be within the Health Department's innovative Center for Population Health Data Science (CPHDS). The CPHDS is working to strengthen citywide population health surveillance by better linking public health, healthcare, and social service data to fully characterize and improve the health of New Yorkers. Our vision is for these data to be accessible, timely, equitable, meaningfully usable, and protected and being actively to protect and promote health and wellbeing of New Yorkers.
Housed in the Center for Population Health Data Science, the Bureau of Vital Statistics (BVS) at the NYC Department of Health and Mental Hygiene registers, amends, processes, and analyzes all vital events (births, deaths, and spontaneous and induced terminations of pregnancy) in New York City while also issuing certified copies of certificates to the public. There are approximately 120,000 births and 52,000 deaths and about 1 million certified copies of birth and death certificates issued each year. Vital event data are used by most health department programs (including infectious and chronic diseases, community health, environmental/occupational health, and health care access) and reported to national agencies.
Responsibilities
Work with the Registration Unit director and leadership to identify areas for improvement and streamline processes to enhance customer experience.
Function as a case navigator and provide detailed written and verbal guidance to customers and funeral directors.
Approve completed customer applications as a designated Deputy City Registrar.
Verify completeness of birth information received from NYC hospitals and home births, obtain missing details, and register filings.
Process and prioritize order requests from daily Burial Desk queues while adhering to turnaround times.
Review and approve financial reconciliation accounts from intake staff.
Enroll external users (facilities, funeral directors) into the eVital electronic registration system.
Manage security paper distribution, reconciling usage, and ensuring compliance with security protocols.
Test IT system fixes, updates, and enhancements, providing feedback to IT and leadership.
Provide customer service support at the front desk or in other designated areas as needed.
Support emergency response activities as required by the agency.
Qualifications
Strong customer service and communication skills.
Experience working with electronic databases and IT troubleshooting.
Knowledge of NYC birth and death registration processes.
Ability to work in a fast-paced, high-volume environment.
Benefits
Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/).
Benefits: City employees are entitled to a range of benefits including a premium-free health insurance plan that may provide substantial savings; additional health, fitness, and financial benefits may be available based on the position’s union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax-deferred savings program and a robust Worksite Wellness Program.
Work From Home Policy: Depending on the position, you may be able to work up to two days per week from home.
Job Security: Potential for greater job security compared to private sector employment.
Equal Employment Opportunity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Residency New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss residency applicability with the agency representative at the time of interview.
Minimum Qualifications A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon legally protected status or protected characteristics. For accommodations, contact the agency at the address above.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Hospitals and Health Care
#J-18808-Ljbffr