Florida International University - Board of Trustees
2025-2026 Office of Financial Aid, Student Live Chat Assistant - Undergraduate
Florida International University - Board of Trustees, Miami, Florida, us, 33222
Job Summary
The selected candidate will be trained to provide leadership and support across the Enrollment Pathway in multi faceted activities associated with Prospects, Admissions, Financial Aid, Registration and Records, Retention, Graduation, etc. Duties include: Providing customer service support via Live-Chat/Person, telephone, e-mail, and in-person. Providing information about requirements, deadline dates, and general information. Providing support with general office duties. Providing support with the processing of the Standard of Academic Process (SAP). Job Category
Federal Work Study Desired Qualifications
Applicant
MUST
be an Undergraduate or Graduate Student. MUST
be a recipient of Federal Work Study. Ability to communicate effectively verbally. Ability to provide superb and excellent customer service to enable prospective and current students to conduct their business in the enrollment area in a timely and efficient manner. Knowledge of PC operations and software (Windows). Ability to maintain pleasant working relationship and work well in a team environment. Who May Apply
Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package. Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters. Upon credits decreasing, award being canceled, or graduating, FWS employment must end. Advertised Salary
$15.00/Hour Pre-Employment Requirements
Criminal Background Check This student appointment may be subjected to a pre-employment background check. Student Background Checks
Background check and fingerprinting is required if the job includes any of the following: Working directly with and/or residing with minors and/or vulnerable persons. No Working in K - 12 schools. No Handling/managing cash, checks, cash transactions, gift cards, debit/credit cards, and/or cash equivalent. Yes Information technology (IT) related functions, e.g. Web Developer, IT Technician, etc. No Driving on behalf of the university (MVR Check only). No Those working in the Athletics Department who travel with students to events. No Working within museums. No Those working in the Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access). No Special trust, responsibility, and sensitive location. No Working in centers of health and/or counseling care. No How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures
Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, FIU provides information on crime statistics, prevention, and related issues. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. For a paper copy, visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency FIU will not discriminate against employees or applicants for discussing or disclosing pay. For nondiscrimination inquiries, contact FIU Office of Civil Rights Compliance and Accessibility at 305.348.2785 or ocrca@fiu.edu.
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The selected candidate will be trained to provide leadership and support across the Enrollment Pathway in multi faceted activities associated with Prospects, Admissions, Financial Aid, Registration and Records, Retention, Graduation, etc. Duties include: Providing customer service support via Live-Chat/Person, telephone, e-mail, and in-person. Providing information about requirements, deadline dates, and general information. Providing support with general office duties. Providing support with the processing of the Standard of Academic Process (SAP). Job Category
Federal Work Study Desired Qualifications
Applicant
MUST
be an Undergraduate or Graduate Student. MUST
be a recipient of Federal Work Study. Ability to communicate effectively verbally. Ability to provide superb and excellent customer service to enable prospective and current students to conduct their business in the enrollment area in a timely and efficient manner. Knowledge of PC operations and software (Windows). Ability to maintain pleasant working relationship and work well in a team environment. Who May Apply
Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package. Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters. Upon credits decreasing, award being canceled, or graduating, FWS employment must end. Advertised Salary
$15.00/Hour Pre-Employment Requirements
Criminal Background Check This student appointment may be subjected to a pre-employment background check. Student Background Checks
Background check and fingerprinting is required if the job includes any of the following: Working directly with and/or residing with minors and/or vulnerable persons. No Working in K - 12 schools. No Handling/managing cash, checks, cash transactions, gift cards, debit/credit cards, and/or cash equivalent. Yes Information technology (IT) related functions, e.g. Web Developer, IT Technician, etc. No Driving on behalf of the university (MVR Check only). No Those working in the Athletics Department who travel with students to events. No Working within museums. No Those working in the Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access). No Special trust, responsibility, and sensitive location. No Working in centers of health and/or counseling care. No How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures
Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, FIU provides information on crime statistics, prevention, and related issues. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. For a paper copy, visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency FIU will not discriminate against employees or applicants for discussing or disclosing pay. For nondiscrimination inquiries, contact FIU Office of Civil Rights Compliance and Accessibility at 305.348.2785 or ocrca@fiu.edu.
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