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Community Health Alliance

Crisis Consultant

Community Health Alliance, Hamilton, Ohio, United States, 45013

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Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

Community Health Alliance

is proud to be a part of the

988 Suicide and Crisis Lifeline , providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.

JOIN OUR TEAM

of dedicated professionals in fostering hope and transforming lives. We are seeking dedicated and empathetic

988 Crisis Hotline Professionals

to provide immediate emotional support, crisis intervention and suicide prevention assistance to individuals reaching out for help. This role requires strong active listening skills, crisis de-escalation skills and the ability to remain calm under pressure.

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose. At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We offer a comprehensive benefits package for full-time employees:

Affordable medical, dental and vision insurance

Company paid Health Reimbursement Arrangement (HRA)

Generous paid time off (PTO) and paid holidays

Retirement plan with company match – up to 6% (full and part-time)

Company paid life insurance

Mission-driven work environment with ongoing professional development

Paid on-the-job training provided

Duties And Responsibilities

Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner

Establish a rapport with callers and assist the caller to handle the presenting concern

Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices

Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention

Utilize suicide prevention protocols and safety planning strategies when necessary

Provide referrals and resources for mental health services, community-based organizations and emergency assistance

Document all interactions accurately and timely per agency guidelines

Collaborate with emergency responders and mental health professionals when higher level intervention is required

Maintain current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

High School Diploma or equivalent required

Ability to remain calm, professional and supportive under pressure

Experience in mental health field is preferred, but not required (on-the-job training provided)

Ability to work collaboratively in a team-oriented environment

Competent communication skills, both verbal and written

Basic computer skills for documentation and online communication tools

Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams

Ability to pass background checks, drug screen and required training

Reliable transportation

Ability to work evenings, overnights and weekends

About Community Health Alliance

is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level : Entry level

Employment type : Part-time

Job function : Consulting, Information Technology, and Sales

Industries : Mental Health Care

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