EXPRESS
Overview
Sales Leader
role at
EXPRESS
| PHOENIX Retail, LLC. Express is a multichannel apparel brand focused on modern, confident and effortless style. Bonobos is a menswear brand known for fit and innovative retail. Customers experience our brands in over 400 Express stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.
Store Location Vancouver
Responsibilities
Drive store operations on the sales floor and in the stockroom while training associates and delivering exceptional in-store experiences.
Provide in-the-moment coaching to store associates to ensure effective floor operations, customer service, stockroom management, and adherence to standards.
Partner with Store Management to give feedback on associate performance.
Train associates on store operations, product knowledge, policy, and procedures.
Execute action plans to optimize results and manage daily store operations.
Ensure appropriate associate coverage to deliver a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, including shipment, replenishment, omni-channel operations, and in-store execution.
Monitor and analyze customer service provided by team members.
Create effective schedules with the right associates in the right places at the right times.
Promote an environment focused on delivering outstanding in-store experiences and resolve customer issues positively.
Model and lead our customer experience standards.
Demonstrate expert knowledge of product, policies, promotions, and loyalty programs.
Provide leadership for product launches, window changes, visual presentation, and signage placement.
Other essential functions as directed by supervisor.
Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Previous retail experience preferred
Ability to effectively communicate with customers, peers, and supervisors
Demonstrated sales accountability and ability to work well with a team
Ability to multitask and handle multiple customers and processes at once
Benefits And Compensation PHOENIX offers a range of benefits for full-time associates, including medical, pharmacy, dental and vision coverage; 401(k) and Roth 401(k) with company match; merchandise discount; paid time off; and parental leave.
Part-time associates may be eligible for insurance options through LIG Solutions, paid sick leave, and participation in 401(k) with company match, merchandise discount, Learn & Earn incentive, and voluntary benefits through YouDecide. Compensation for part-time roles depends on location, education, and experience.
Pay Range:
$18.00 - $24.70 per hour
Additional Information PHOENIX is an equal opportunity employer. We do not discriminate in recruiting or employment on protected characteristics. Reasonable accommodations are available for applicants with disabilities. If you need an accommodation to search or apply, please call 1-800-964-9793 or email AssociateRelations@Express.com.
Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.
This description includes responsibilities and qualifications for the Retail Sales Leader role at EXPRESS and may include company and brand context for PHOENIX Retail, LLC.
#J-18808-Ljbffr
role at
EXPRESS
| PHOENIX Retail, LLC. Express is a multichannel apparel brand focused on modern, confident and effortless style. Bonobos is a menswear brand known for fit and innovative retail. Customers experience our brands in over 400 Express stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.
Store Location Vancouver
Responsibilities
Drive store operations on the sales floor and in the stockroom while training associates and delivering exceptional in-store experiences.
Provide in-the-moment coaching to store associates to ensure effective floor operations, customer service, stockroom management, and adherence to standards.
Partner with Store Management to give feedback on associate performance.
Train associates on store operations, product knowledge, policy, and procedures.
Execute action plans to optimize results and manage daily store operations.
Ensure appropriate associate coverage to deliver a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, including shipment, replenishment, omni-channel operations, and in-store execution.
Monitor and analyze customer service provided by team members.
Create effective schedules with the right associates in the right places at the right times.
Promote an environment focused on delivering outstanding in-store experiences and resolve customer issues positively.
Model and lead our customer experience standards.
Demonstrate expert knowledge of product, policies, promotions, and loyalty programs.
Provide leadership for product launches, window changes, visual presentation, and signage placement.
Other essential functions as directed by supervisor.
Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Previous retail experience preferred
Ability to effectively communicate with customers, peers, and supervisors
Demonstrated sales accountability and ability to work well with a team
Ability to multitask and handle multiple customers and processes at once
Benefits And Compensation PHOENIX offers a range of benefits for full-time associates, including medical, pharmacy, dental and vision coverage; 401(k) and Roth 401(k) with company match; merchandise discount; paid time off; and parental leave.
Part-time associates may be eligible for insurance options through LIG Solutions, paid sick leave, and participation in 401(k) with company match, merchandise discount, Learn & Earn incentive, and voluntary benefits through YouDecide. Compensation for part-time roles depends on location, education, and experience.
Pay Range:
$18.00 - $24.70 per hour
Additional Information PHOENIX is an equal opportunity employer. We do not discriminate in recruiting or employment on protected characteristics. Reasonable accommodations are available for applicants with disabilities. If you need an accommodation to search or apply, please call 1-800-964-9793 or email AssociateRelations@Express.com.
Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.
This description includes responsibilities and qualifications for the Retail Sales Leader role at EXPRESS and may include company and brand context for PHOENIX Retail, LLC.
#J-18808-Ljbffr