National Car Rental
Seasonal Customer Experience Representative Punta Gorda Airport PGD
National Car Rental, Punta Gorda, Florida, United States, 33599
Seasonal Customer Experience Representative Punta Gorda Airport PGD
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are hiring now to support our goal of being the world's best and most trusted mobility company.
This seasonal Customer Experience Representative (CXR) role provides superior, friendly, and efficient transactions and offers company-approved services to create a positive customer experience. The CXR facilitates the rental process through verification and documentation of driver information to ensure an efficient rental and return experience. This position is located at the Punta Gorda Airport - PGD, 28000 A-1 Airport Rd, Punta Gorda, FL 33982.
Schedule and duration
Seasonal position beginning in November and lasting up to 150 days
Candidates may work up to 44 hours per week
Compensation
The starting pay rate is $19 per hour (hourly overtime pay above 40 hours) plus a monthly customer service bonus opportunity. This position offers a targeted monthly bonus up to $400/month.
Schedule
Sunday: 10am - 8pm
Monday: 3pm - 12am
Tuesday: off
Wednesday: off
Thursday: 3pm - 12am
Friday: 10am - 8pm
Saturday: 3pm - 12am
Or alternate schedule:
Sunday: 3pm - 12am
Monday: 3pm - 12am
Tuesday: off
Wednesday: off
Thursday: 3pm - 12am
Friday: 3pm - 12am
Saturday: 3pm - 12am
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by explaining rental terms and conditions, vehicle features, and other services
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment
Assist customers with directions, maps, local information, and applicable service information
Answer incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callbacks and other assigned calls
Assist in assessing vehicle condition upon return
Notify management of known customer or vehicle problems and any needed maintenance
Continue to build knowledge and skills through on-the-job training and company-provided classroom training
Perform miscellaneous and backup duties as assigned
Qualifications
Must be at least 18 years old
High School Diploma or GED required
Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years
No drug or alcohol-related conviction on driving record in the past 5 years (e.g., DUI, DWI)
Authorized to work in the United States and not require company sponsorship now or in the future
Seasonal position with a maximum of 150 days during the defined season and a 13-week break before re-hire
Location
Punta Gorda Airport – PGD
Equal Opportunity Employer/Disability/Veterans
Note: This job description reflects the key duties and qualifications; it is not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the role.
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This seasonal Customer Experience Representative (CXR) role provides superior, friendly, and efficient transactions and offers company-approved services to create a positive customer experience. The CXR facilitates the rental process through verification and documentation of driver information to ensure an efficient rental and return experience. This position is located at the Punta Gorda Airport - PGD, 28000 A-1 Airport Rd, Punta Gorda, FL 33982.
Schedule and duration
Seasonal position beginning in November and lasting up to 150 days
Candidates may work up to 44 hours per week
Compensation
The starting pay rate is $19 per hour (hourly overtime pay above 40 hours) plus a monthly customer service bonus opportunity. This position offers a targeted monthly bonus up to $400/month.
Schedule
Sunday: 10am - 8pm
Monday: 3pm - 12am
Tuesday: off
Wednesday: off
Thursday: 3pm - 12am
Friday: 10am - 8pm
Saturday: 3pm - 12am
Or alternate schedule:
Sunday: 3pm - 12am
Monday: 3pm - 12am
Tuesday: off
Wednesday: off
Thursday: 3pm - 12am
Friday: 3pm - 12am
Saturday: 3pm - 12am
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by explaining rental terms and conditions, vehicle features, and other services
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment
Assist customers with directions, maps, local information, and applicable service information
Answer incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callbacks and other assigned calls
Assist in assessing vehicle condition upon return
Notify management of known customer or vehicle problems and any needed maintenance
Continue to build knowledge and skills through on-the-job training and company-provided classroom training
Perform miscellaneous and backup duties as assigned
Qualifications
Must be at least 18 years old
High School Diploma or GED required
Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years
No drug or alcohol-related conviction on driving record in the past 5 years (e.g., DUI, DWI)
Authorized to work in the United States and not require company sponsorship now or in the future
Seasonal position with a maximum of 150 days during the defined season and a 13-week break before re-hire
Location
Punta Gorda Airport – PGD
Equal Opportunity Employer/Disability/Veterans
Note: This job description reflects the key duties and qualifications; it is not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the role.
#J-18808-Ljbffr