The University of New Mexico
Technical Analyst 3
The University of New Mexico, Albuquerque, New Mexico, United States, 87101
Technical Analyst 3
Requisition ID
req34270
Working Title
Technical Analyst 3
Position Grade
14
Position Summary
The UNM Division of Information Technologies seeks candidates for a Technical Analyst 3 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team.
The Technical Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself, and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. The Operational support consists of escalated support for production issues, ensuring our various environments are running effectively and performing tests to ensure systems availability.
Job Duties: Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system’s virtual infrastructure Perform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems Provide escalated support to IT Applications incidents Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application’s core directives: Secure, Accessible, Reliable, Innovative, and Effective Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material Advocate for continual improvement of the division by offering recommendations on processes and existing systems Provide after-hours support based on the On-call rotation The successful applicant will have good communication skills, experience in application support and triage including formal training and a clear sense of customer service.A thorough understanding of the values, practices and procedures found in a higher education environment, and a commitment to mentoring and developing technical staff is also desirable. This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Prospective Employee page for a more complete explanation of UNM benefits. See the Position Description for additional information. Conditions of Employment
Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications
Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications
As demonstratedby supporting documentation (cover letter, resume, portfolio, etc.): Experience with Enterprise Resource Planning (ERP) Systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views
Experience using basic commands in the Unix shell
Experience in managing servers in a virtualized environment, including their security and network routing
Experience working in Cloud/on-premises hosted environments
Demonstrated ability to work in a fast, paced structured environment
Experience working with vendors to resolve issues and gather system requirements
Demonstrated ability to document applications promptly and contribute to knowledge bases
Ability to lead small and large complex projects
Ability to analyze complex issues from a business and technical perspective
Ability to self-manage time when assigned multiple initiatives
Ability to self-manage time when assigned multiple incidents/SRs
Ability to listen to feedback and adjust plans accordingly
Adaptable and flexible with change
ITIL Certification a plus
Familiarity with Agile methodology a plus
Additional Requirements
Applications need to include a complete professional work history with dates and hours worked
Campus
Main - Albuquerque, NM
Department
IT Applications (324A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Exempt
Pay
Monthly: $4,875.87 - $6,976.67
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the
Benefits
home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the
Benefits Eligibility at a Glance
grid.
Background Check Required
Yes
For Best Consideration Date
8/26/2025
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site,
pleasevisit UNMJobs
to submit an application. Include Resume/UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the
Veteran Preference Program webpage
for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit
https://policy.unm.edu/university-policies/3000/3280.html . Refer to
https://policy.unm.edu/university-policies/3000/3200.html
for a definition of Regular Staff.
#J-18808-Ljbffr
Requisition ID
req34270
Working Title
Technical Analyst 3
Position Grade
14
Position Summary
The UNM Division of Information Technologies seeks candidates for a Technical Analyst 3 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team.
The Technical Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself, and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. The Operational support consists of escalated support for production issues, ensuring our various environments are running effectively and performing tests to ensure systems availability.
Job Duties: Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system’s virtual infrastructure Perform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems Provide escalated support to IT Applications incidents Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application’s core directives: Secure, Accessible, Reliable, Innovative, and Effective Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material Advocate for continual improvement of the division by offering recommendations on processes and existing systems Provide after-hours support based on the On-call rotation The successful applicant will have good communication skills, experience in application support and triage including formal training and a clear sense of customer service.A thorough understanding of the values, practices and procedures found in a higher education environment, and a commitment to mentoring and developing technical staff is also desirable. This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Prospective Employee page for a more complete explanation of UNM benefits. See the Position Description for additional information. Conditions of Employment
Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications
Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications
As demonstratedby supporting documentation (cover letter, resume, portfolio, etc.): Experience with Enterprise Resource Planning (ERP) Systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views
Experience using basic commands in the Unix shell
Experience in managing servers in a virtualized environment, including their security and network routing
Experience working in Cloud/on-premises hosted environments
Demonstrated ability to work in a fast, paced structured environment
Experience working with vendors to resolve issues and gather system requirements
Demonstrated ability to document applications promptly and contribute to knowledge bases
Ability to lead small and large complex projects
Ability to analyze complex issues from a business and technical perspective
Ability to self-manage time when assigned multiple initiatives
Ability to self-manage time when assigned multiple incidents/SRs
Ability to listen to feedback and adjust plans accordingly
Adaptable and flexible with change
ITIL Certification a plus
Familiarity with Agile methodology a plus
Additional Requirements
Applications need to include a complete professional work history with dates and hours worked
Campus
Main - Albuquerque, NM
Department
IT Applications (324A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Exempt
Pay
Monthly: $4,875.87 - $6,976.67
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the
Benefits
home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the
Benefits Eligibility at a Glance
grid.
Background Check Required
Yes
For Best Consideration Date
8/26/2025
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site,
pleasevisit UNMJobs
to submit an application. Include Resume/UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the
Veteran Preference Program webpage
for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit
https://policy.unm.edu/university-policies/3000/3280.html . Refer to
https://policy.unm.edu/university-policies/3000/3200.html
for a definition of Regular Staff.
#J-18808-Ljbffr