New River Community College
Business Systems Analyst - Student Resource Hub
New River Community College, University Park, Texas, United States
Overview
Business Systems Analyst - Student Resource Hub. The position supports the MyResource Generative Artificial Intelligence (AI) project within Student Affairs, an interactive, online, student self-service information hub. The initiative includes three tiers: an AI-powered resource hub, a student-facing office space, and an option to recommend additional resource support to the University. The BSA will guide the operation of the new resource hub and ensure stakeholder satisfaction, acting as a liaison between technical staff and user groups and translating business needs into technical requirements. The BSA will work closely with the MyResource team (Director, AI Integration Developer, Program Coordinator, and Project Manager) to optimize models and develop innovative solutions. The BSA must be a highly motivated professional who can work independently with minimal supervision and collaboratively, communicating openly and sharing insights.
Responsibilities
Systems Analysis, Maintenance, and Support
Gain and maintain a strong working understanding of WatsonX
Develop, analyze, document, maintain, and enhance new or current system processes and workflows
Develop and execute test plans and scripts, and other quality assurance measures; lead testing such as user acceptance, performance, security, accessibility, usability, etc.
Compile data from all tiers of MyResource to inform resource development decisions; display and analyze data
Provide technical guidance to the MyResource AI Integration Developer to aid technical decisions, problem solving, and enhancements
Process Improvement, Issue Resolution, and Industry Trends
Support monitoring, troubleshooting, and resolution of complex system issues
Collect user feedback on system performance and help prioritize configuration requests
Develop and implement IT service strategies, policies, and procedures to enhance efficiency
Monitor and maintain IT service quality and conduct regular reviews and audits
Stay up to date with trends in AI, foundation models, and large language models
Evaluate emerging technologies, tools, and frameworks for potential impact on solution design
Collaboration and Knowledge Sharing
Foster collaboration among the MyResource technical team, University stakeholders, and vendors
Maintain regular communication with subject matter experts
Document solution architecture, design decisions, implementation details, and lessons learned
Initiate and maintain standard operating procedures and team documents
Develop and provide training, demonstrations, and regular communication to end-users
Encourage innovation and continuous learning among stakeholders
Education and Experience
Minimum requirements: Bachelor's Degree plus three years of relevant experience or equivalent combination
Proficiency with data analytics and Microsoft Office tools including Power BI, Excel, Word, PowerPoint, and Planner
Preference for familiarity with IBM WatsonX or other generative AI tools and willingness to learn; strong analytical, problem-solving, and communication skills; experience with college students
Familiarity with project management methodologies such as Agile SCRUM
Location and Work Arrangements The position is flexible: fully remote within the United States, full-time in-person at University Park Campus, or a hybrid model. Standard hours are in the Eastern Time Zone. Candidates must be eligible to work in the US without sponsorship.
Application and Benefits Questions should be directed to the hiring manager during the interview process. For full consideration, submit a cover letter and a resume with your application.
Benefits for full-time employees include medical, dental, vision, and retirement plans; tuition discounts (including for a spouse and dependent children up to age 26); generous vacation time and sick time; and 15 paid holidays. See the Penn State benefits page for details.
The Pennsylvania State University is committed to equity, respect, and belonging for all. We value inclusion as a core strength of the university.
Application Links Apply online at the job posting: Penn State University Park - Business-Systems-Analyst - Student Resource Hub
Campus security information: http://www.police.psu.edu/clery/ (clery report details available upon request)
Penn State is an equal opportunity, affirmative action employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Copyright 2025 Jobelephant.com. Posted by the value-added recruitment advertising agency.
#J-18808-Ljbffr
Business Systems Analyst - Student Resource Hub. The position supports the MyResource Generative Artificial Intelligence (AI) project within Student Affairs, an interactive, online, student self-service information hub. The initiative includes three tiers: an AI-powered resource hub, a student-facing office space, and an option to recommend additional resource support to the University. The BSA will guide the operation of the new resource hub and ensure stakeholder satisfaction, acting as a liaison between technical staff and user groups and translating business needs into technical requirements. The BSA will work closely with the MyResource team (Director, AI Integration Developer, Program Coordinator, and Project Manager) to optimize models and develop innovative solutions. The BSA must be a highly motivated professional who can work independently with minimal supervision and collaboratively, communicating openly and sharing insights.
Responsibilities
Systems Analysis, Maintenance, and Support
Gain and maintain a strong working understanding of WatsonX
Develop, analyze, document, maintain, and enhance new or current system processes and workflows
Develop and execute test plans and scripts, and other quality assurance measures; lead testing such as user acceptance, performance, security, accessibility, usability, etc.
Compile data from all tiers of MyResource to inform resource development decisions; display and analyze data
Provide technical guidance to the MyResource AI Integration Developer to aid technical decisions, problem solving, and enhancements
Process Improvement, Issue Resolution, and Industry Trends
Support monitoring, troubleshooting, and resolution of complex system issues
Collect user feedback on system performance and help prioritize configuration requests
Develop and implement IT service strategies, policies, and procedures to enhance efficiency
Monitor and maintain IT service quality and conduct regular reviews and audits
Stay up to date with trends in AI, foundation models, and large language models
Evaluate emerging technologies, tools, and frameworks for potential impact on solution design
Collaboration and Knowledge Sharing
Foster collaboration among the MyResource technical team, University stakeholders, and vendors
Maintain regular communication with subject matter experts
Document solution architecture, design decisions, implementation details, and lessons learned
Initiate and maintain standard operating procedures and team documents
Develop and provide training, demonstrations, and regular communication to end-users
Encourage innovation and continuous learning among stakeholders
Education and Experience
Minimum requirements: Bachelor's Degree plus three years of relevant experience or equivalent combination
Proficiency with data analytics and Microsoft Office tools including Power BI, Excel, Word, PowerPoint, and Planner
Preference for familiarity with IBM WatsonX or other generative AI tools and willingness to learn; strong analytical, problem-solving, and communication skills; experience with college students
Familiarity with project management methodologies such as Agile SCRUM
Location and Work Arrangements The position is flexible: fully remote within the United States, full-time in-person at University Park Campus, or a hybrid model. Standard hours are in the Eastern Time Zone. Candidates must be eligible to work in the US without sponsorship.
Application and Benefits Questions should be directed to the hiring manager during the interview process. For full consideration, submit a cover letter and a resume with your application.
Benefits for full-time employees include medical, dental, vision, and retirement plans; tuition discounts (including for a spouse and dependent children up to age 26); generous vacation time and sick time; and 15 paid holidays. See the Penn State benefits page for details.
The Pennsylvania State University is committed to equity, respect, and belonging for all. We value inclusion as a core strength of the university.
Application Links Apply online at the job posting: Penn State University Park - Business-Systems-Analyst - Student Resource Hub
Campus security information: http://www.police.psu.edu/clery/ (clery report details available upon request)
Penn State is an equal opportunity, affirmative action employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Copyright 2025 Jobelephant.com. Posted by the value-added recruitment advertising agency.
#J-18808-Ljbffr