Mercier Consultancy Europe
Danish Speaking Customer Experience Representative
Mercier Consultancy Europe, Frankfort, Kentucky, United States
Are you passionate about providing top-notch customer service? Mercier Consultancy is looking for a Danish Speaking Customer Experience Representative to join our dynamic team! In this engaging role, you'll be the friendly and compassionate voice for our Danish-speaking clients, helping them navigate their inquiries and ensuring they have a fantastic experience with us. This is a wonderful opportunity to make a real impact and support our customers with all their needs. If you love connecting with people and solving problems, we want to hear from you!
Responsibilities
Assist Danish-speaking customers through various channels, including phone, email, and chat, with a warm and friendly approach. Provide informative responses to customer inquiries regarding our products and services. Handle customer complaints effectively, turning challenges into opportunities for satisfaction. Gather and analyze customer feedback to help us improve our service offerings. Offer personalized support and recommendations tailored to each customer’s unique needs. Collaborate with a dedicated team to ensure a cohesive and remarkable customer journey. Stay informed about our services and industry trends, so you can provide accurate and helpful assistance. Fluent in Danish and English, with excellent verbal and written communication skills. Experience in customer service or a similar role is highly desirable. A friendly demeanor with a genuine passion for helping others. Strong problem-solving skills and the ability to remain calm under pressure. A team player who thrives in a vibrant and fast-paced environment. Familiarity with customer service tools and technology is an advantage. Flexibility to adapt to various schedules to meet customer needs effectively. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...
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Assist Danish-speaking customers through various channels, including phone, email, and chat, with a warm and friendly approach. Provide informative responses to customer inquiries regarding our products and services. Handle customer complaints effectively, turning challenges into opportunities for satisfaction. Gather and analyze customer feedback to help us improve our service offerings. Offer personalized support and recommendations tailored to each customer’s unique needs. Collaborate with a dedicated team to ensure a cohesive and remarkable customer journey. Stay informed about our services and industry trends, so you can provide accurate and helpful assistance. Fluent in Danish and English, with excellent verbal and written communication skills. Experience in customer service or a similar role is highly desirable. A friendly demeanor with a genuine passion for helping others. Strong problem-solving skills and the ability to remain calm under pressure. A team player who thrives in a vibrant and fast-paced environment. Familiarity with customer service tools and technology is an advantage. Flexibility to adapt to various schedules to meet customer needs effectively. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...
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