Veracity Software Inc
ServiceNow Administrator / DeveloperSenior Technical Specialist
Veracity Software Inc, Raleigh, North Carolina, United States, 27601
ServiceNow Administrator / Developer – Senior Technical Specialist
Join to apply for the
ServiceNow Administrator / Developer – Senior Technical Specialist
role at
Veracity Software Inc
Location: 3700 Wake Forest Rd, Raleigh, NC
Work Arrangement: Hybrid
Engagement Type: Contract
Start Date: 08/18/2025
End Date: 06/30/2026
The
Senior Technical Specialist – ServiceNow Administrator / Developer
will support the
North Carolina Department of Information Technology (NCDIT)
in maintaining and enhancing its
Customer Service Management (CSM)
system using
ServiceNow . This is a hands‑on technical role within a collaborative development team focused on delivering secure, scalable, and user‑centric service solutions for internal and external stakeholders.
Responsibilities
Administer the ServiceNow platform with a focus on Customer Service Management (CSM) modules.
Develop enhancements, upgrades, and fixes to improve platform performance and compliance.
Work with development teams on workflows and solutions aligned with user stories and business requirements.
Create and maintain technical documentation for application configurations and customizations.
Participate in design sessions and stakeholder engagement to define and refine user journeys.
Perform system and workflow enhancements, script changes, and system integrations as needed.
Support continuous improvement efforts, analyzing system data and user feedback.
Execute data imports, mappings, and migrations within the ServiceNow platform.
Adhere to FedRamp compliance and agency platform standards.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field.
5+ years of experience supporting and administering ServiceNow CSM.
Strong expertise in ServiceNow forms, fields, scripts, workflows, and portal configuration.
Experience integrating ServiceNow with monitoring and data federation tools.
Proficiency in JavaScript, HTML, XML, and Web Services.
Experience designing and deploying web-based end-user self-service portals.
Preferred Qualifications
Experience working in government (local, state, or federal).
Proven track record of implementing ServiceNow CSM using its framework and best practices.
Strong grasp of continuous improvement processes and user‑centric design.
Familiarity with HR processes in a ServiceNow environment.
Ability to obtain a security clearance under FedRamp standards.
Excellent written and verbal communication skills with ability to present technical data to non-technical audiences.
Strong problem‑solving, decision‑making, and analysis interpretation skills.
Key Competencies
Decision Quality
Problem Solving
Directing Others
Drive for Results
Organizational Agility
Building Effective Teams
Motivating Others
Referrals increase your chances of interviewing at Veracity Software Inc by 2x
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ServiceNow Administrator / Developer – Senior Technical Specialist
role at
Veracity Software Inc
Location: 3700 Wake Forest Rd, Raleigh, NC
Work Arrangement: Hybrid
Engagement Type: Contract
Start Date: 08/18/2025
End Date: 06/30/2026
The
Senior Technical Specialist – ServiceNow Administrator / Developer
will support the
North Carolina Department of Information Technology (NCDIT)
in maintaining and enhancing its
Customer Service Management (CSM)
system using
ServiceNow . This is a hands‑on technical role within a collaborative development team focused on delivering secure, scalable, and user‑centric service solutions for internal and external stakeholders.
Responsibilities
Administer the ServiceNow platform with a focus on Customer Service Management (CSM) modules.
Develop enhancements, upgrades, and fixes to improve platform performance and compliance.
Work with development teams on workflows and solutions aligned with user stories and business requirements.
Create and maintain technical documentation for application configurations and customizations.
Participate in design sessions and stakeholder engagement to define and refine user journeys.
Perform system and workflow enhancements, script changes, and system integrations as needed.
Support continuous improvement efforts, analyzing system data and user feedback.
Execute data imports, mappings, and migrations within the ServiceNow platform.
Adhere to FedRamp compliance and agency platform standards.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field.
5+ years of experience supporting and administering ServiceNow CSM.
Strong expertise in ServiceNow forms, fields, scripts, workflows, and portal configuration.
Experience integrating ServiceNow with monitoring and data federation tools.
Proficiency in JavaScript, HTML, XML, and Web Services.
Experience designing and deploying web-based end-user self-service portals.
Preferred Qualifications
Experience working in government (local, state, or federal).
Proven track record of implementing ServiceNow CSM using its framework and best practices.
Strong grasp of continuous improvement processes and user‑centric design.
Familiarity with HR processes in a ServiceNow environment.
Ability to obtain a security clearance under FedRamp standards.
Excellent written and verbal communication skills with ability to present technical data to non-technical audiences.
Strong problem‑solving, decision‑making, and analysis interpretation skills.
Key Competencies
Decision Quality
Problem Solving
Directing Others
Drive for Results
Organizational Agility
Building Effective Teams
Motivating Others
Referrals increase your chances of interviewing at Veracity Software Inc by 2x
#J-18808-Ljbffr