Conifer Health Solutions
Patient Access Site Director I
Conifer Health Solutions, San Ramon, California, United States, 94583
Overview
Job Summary: Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow. Essential Duties And Responsibilities
Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers. Develop and implement action plans as identified. Actively practice budget/cost management. Understand and be able to speak to all aspects of Patient Access, from technology, processes, and regulations. Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation, and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set. Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established. Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes. Financial Responsibility / Scope
Varies based on hospital size, volume, and payor mix. Bed size: Up to 300 beds. Points of Entry: 1-7 points of entry (clinic/satellite is 1 POE). Under $200M in Net Patient Revenue. Supervisory Responsibilities
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles): Manager or Supervisors, Patient Access Indirect Reports (titles): Rep, PA I-IV; Rep, PA Scheduler Reports to (titles): DIR, PA SITE II; DIR, MARKET; or SR. DIR, PA OPS Knowledge, Skills, Abilities
Excellent interpersonal and organizational skills Demonstrated leadership and management abilities Ability to manage a budget Proficiency in regulatory requirements Thorough knowledge of Insurance Ability to delegate successfully Education / Experience
Bachelor’s Degree preferred Three (3) to five (5) years management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred. Extensive knowledge of Patient Access desired Certified Healthcare Access Manager (CHAM) preferred Physical Demands
Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments Work Environment
Office Work Environment Hospital Work Environment Other
Approximately 25% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
#J-18808-Ljbffr
Job Summary: Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow. Essential Duties And Responsibilities
Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers. Develop and implement action plans as identified. Actively practice budget/cost management. Understand and be able to speak to all aspects of Patient Access, from technology, processes, and regulations. Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation, and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set. Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established. Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes. Financial Responsibility / Scope
Varies based on hospital size, volume, and payor mix. Bed size: Up to 300 beds. Points of Entry: 1-7 points of entry (clinic/satellite is 1 POE). Under $200M in Net Patient Revenue. Supervisory Responsibilities
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles): Manager or Supervisors, Patient Access Indirect Reports (titles): Rep, PA I-IV; Rep, PA Scheduler Reports to (titles): DIR, PA SITE II; DIR, MARKET; or SR. DIR, PA OPS Knowledge, Skills, Abilities
Excellent interpersonal and organizational skills Demonstrated leadership and management abilities Ability to manage a budget Proficiency in regulatory requirements Thorough knowledge of Insurance Ability to delegate successfully Education / Experience
Bachelor’s Degree preferred Three (3) to five (5) years management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred. Extensive knowledge of Patient Access desired Certified Healthcare Access Manager (CHAM) preferred Physical Demands
Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments Work Environment
Office Work Environment Hospital Work Environment Other
Approximately 25% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
#J-18808-Ljbffr