Inside Higher Ed is hiring: IT Operations Support Technician in Tallahassee

Overview

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Job Title: IT Operations Support Technician • Location: Tallahassee, FL • Regular/Temporary: Regular • Full/Part Time: Full-Time • Job ID: 61305

Responsibilities

• This position provides support for NWRDC-Southwood data center facility and customer processing.
• Maintain a working knowledge of the individual platforms, peripheral devices and facility infrastructure that support NWRDC.
• Perform basic commands and monitor platforms and facility under limited supervision; follow rules, guidelines, and directions set by the supervisor.
• Identify problems and take appropriate action to ensure timely and error-free service to the businesses supported by NWRDC; be available to work overtime and holidays as scheduled.
• Establish or maintain knowledge of Data Center policies and procedures, including production control run schedules.
• Monitor building security and computer room access; maintain knowledge of mainframe platforms, hardware configurations, facility and infrastructure, and Enterprise Network Monitoring Tools.
• Monitor platforms for system messages, report issues, and escalate as needed; monitor status of customer-owned equipment and access to that equipment.
• Maintain Data Center logs and forms; manage ITSM Incident & Service Request processing tool; create incidents/service tickets and escalate as needed.
• Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during abnormal circumstances.

Facility Training

• Attend/complete facility training: weekly load test (Switchgear) and quarterly or monthly training based on proficiency; quarterly chiller system training or monthly for new employees.
• React to emergencies within required timeframes: switchgear within 5 minutes, chilled water system within 10 minutes.
• Communicate issues clearly to facility staff to avert facility shutdown.

Service Desk

• Act as Service Desk representative after hours and on weekends; perform daily routines and related duties.
• Participate in approved professional development opportunities per NWRDC policy.
• Work to ensure timely and error-free service; overtime and holiday availability as scheduled.

Qualifications

• High school diploma or equivalency and three years' experience or a combination of post high school education and experience equal to three years.
• Ideal candidate should be a self-starter, willing to work Monday – Friday 11:00pm – 7:30am, and willing to work holidays and emergencies as necessary.
• At least 3 years minimum data center/operations experience; ability to report to duty during natural disasters or emergencies.

What to expect and related notes

• Typical day involves monitoring all aspects of the data center; may require long periods of alertness and some physical activity (bending, walking, lifting, climbing stairs).
• First 60-90 days include a 16-week training program.

University Information & Benefits

University information, total rewards, and how to apply guidance are provided by Florida State University (FSU).

How To Apply

If qualified and interested, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants must complete the online application with all applicable information.

Veterans' Preference

Certain service members and veterans, and spouses/family members, may receive preference and waivers for some requirements; veterans should apply and provide necessary documentation with their online application before the position closing date.

Considerations

This is a USPS (University Support Personnel System) position and requires successful completion of a criminal history background check. Monday – Friday 11:00pm – 7:30am; willingness to work holidays and emergencies as needed. Equal Employment Opportunity: FSU is an Equal Employment Opportunity Employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Online Audio and Video Media

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