David's Bridal is hiring: Customer Service Representative in Aurora

Overview

Customer Service Representative role at David's Bridal.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.

Join a company that dominates the products in their category and takes care of customers with one of the highest customer service scores in retail. We make dreams happen—apply today!

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, via virtual chats and in person; communicate clearly and concisely by adapting your style to suit customers; problem solve, demonstrate excellent phone skills, and resolve conflicts.
• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcome, Meet the Needs, Be There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Explain how alterations can help perfect the dress for events in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience; uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information; build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
• Assist with sales promotions and visual updates; perform other duties as assigned.

Physical Demands

• Occasionally stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; talk to and hear customers.
• Occasionally lift up to 25 pounds; must be able to see up close and at a distance; use peripheral vision and depth perception; read and use computers, electronic devices, and phones for long periods.

Education & Credentials

• High school diploma or equivalent, or 1-2 years of prior retail experience in apparel, service, or specialty store environment.

Part Time Benefits

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental insurances: Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• MetLife Hyatt Legal Plans
• Pet Insurance

Other Information

Our mission is to embrace Diversity, Equity, and Inclusion. We encourage applications from all qualified candidates. David’s Bridal provides accommodations for persons with disabilities. For accommodation requests, contact Human Resources at humanresources@dbi.com or 610.943.5048.

Disclaimer: This job description highlights the general nature and level of work performed. It is not a comprehensive description of all duties, responsibilities and qualifications required. Starting pay ranges may vary by location and experience. This base pay range of $15-18/hr is specific to the state this role is posted in and may not apply to other locations.