Expert Technical Solutions
Job Description
Job Description
POS
Service Technician
–
Marietta, GA
Expert Technical Solutions has an outstanding opportunity for a POS Service Technician with a fast-growing company in Marietta, GA
This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!
Your role will be to provide reliable on-site service to keep POS and Payment systems running smoothly with minimal customer disruption.
There will be regular travel within a 90-mile radius of office location; occasional overnight or
weekend travel required.
Duties and Responsibilities:
Respond to and resolve service tickets related to POS hardware and software failures Perform on-site diagnostics, repairs and component replacements when necessary Communicate clearly and professionally with customers throughout the service process. Conduct scheduled preventative maintenance and system upgrades Perform system health checks and resolve configuration issues. Work with the Support Team to identify recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged with detailed notes, resolutions, products, and time. Escalate major issues effectively while keeping customers informed. Contribute to standard operating procedures (SOPs) and service playbooks. Provide insight to help reduce repeat service calls and improve service efficiency. Collaborate with Installation and Support teams to ensure long-term client satisfaction Maintain installation tools and company equipment in working order Track and restock service hardware and supplies as needed Ensure company vehicles are clean, organized, and maintained weekly Skills:
Field service, Low-voltage, maintenance and repair, and troubleshooting skills Strong communication and customer service abilities POS and payment system experience preferred Proficiency with remote supports tools (e.g., ConnectWise) Restaurant or hospitality experience
Job Description
POS
Service Technician
–
Marietta, GA
Expert Technical Solutions has an outstanding opportunity for a POS Service Technician with a fast-growing company in Marietta, GA
This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!
Your role will be to provide reliable on-site service to keep POS and Payment systems running smoothly with minimal customer disruption.
There will be regular travel within a 90-mile radius of office location; occasional overnight or
weekend travel required.
Duties and Responsibilities:
Respond to and resolve service tickets related to POS hardware and software failures Perform on-site diagnostics, repairs and component replacements when necessary Communicate clearly and professionally with customers throughout the service process. Conduct scheduled preventative maintenance and system upgrades Perform system health checks and resolve configuration issues. Work with the Support Team to identify recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged with detailed notes, resolutions, products, and time. Escalate major issues effectively while keeping customers informed. Contribute to standard operating procedures (SOPs) and service playbooks. Provide insight to help reduce repeat service calls and improve service efficiency. Collaborate with Installation and Support teams to ensure long-term client satisfaction Maintain installation tools and company equipment in working order Track and restock service hardware and supplies as needed Ensure company vehicles are clean, organized, and maintained weekly Skills:
Field service, Low-voltage, maintenance and repair, and troubleshooting skills Strong communication and customer service abilities POS and payment system experience preferred Proficiency with remote supports tools (e.g., ConnectWise) Restaurant or hospitality experience