Expert Technical Solutions
Advanced Support Technician (POS Systems)
Expert Technical Solutions, Marietta, Georgia, United States, 30064
Advanced Support Technician – POS Systems
Expert Technical Solutions has an outstanding opportunity for an Advanced Support Technician with a fast-growing company in Marietta, GA.
This is a permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!
The Advanced Support Technician will be responsible for remote maintenance, repair, and troubleshooting of point-of-sale and payment systems. This role will provide exceptional customer service and support to clients, ensuring their systems are running smoothly and efficiently and encouraging client retention.
Duties And Responsibilities
Take full ownership of remote troubleshooting, maintenance, and repair of POS and payment systems.
Use ConnectWise Manage and ConnectWise Control RMM to log, track, and resolve issues.
Ensure customers receive timely and accurate support to minimize downtime.
Maintain high customer satisfaction by resolving tickets efficiently within SLA timelines.
Work with internal staff to be POC for support team escalations and training needs.
Serve as the primary point of contact for designated VIP clients, ensuring their support experience is prioritized and personalized.
Deliver high-touch support with proactive communication, white-glove issue resolution, and follow-through.
Monitor VIP system performance and provide routine health checks, ensuring maximum uptime and operational efficiency.
Coordinate with other departments (Sales, Systems) to anticipate and fulfill VIP-specific technical needs.
Document unique configurations, preferences, and escalation paths for each VIP client.
Maintain a heightened level of discretion, urgency, and professionalism in all interactions with VIP stakeholders.
Skills
1+ year of POS support experience
Focus POS experience
Experience in providing excellent customer service
Excellent communication and interpersonal skills both verbal and written
Experience in restaurants or related industry
General understanding of computer networks, inclusive of devices, installation, and setup
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Expert Technical Solutions by 2x
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This is a permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!
The Advanced Support Technician will be responsible for remote maintenance, repair, and troubleshooting of point-of-sale and payment systems. This role will provide exceptional customer service and support to clients, ensuring their systems are running smoothly and efficiently and encouraging client retention.
Duties And Responsibilities
Take full ownership of remote troubleshooting, maintenance, and repair of POS and payment systems.
Use ConnectWise Manage and ConnectWise Control RMM to log, track, and resolve issues.
Ensure customers receive timely and accurate support to minimize downtime.
Maintain high customer satisfaction by resolving tickets efficiently within SLA timelines.
Work with internal staff to be POC for support team escalations and training needs.
Serve as the primary point of contact for designated VIP clients, ensuring their support experience is prioritized and personalized.
Deliver high-touch support with proactive communication, white-glove issue resolution, and follow-through.
Monitor VIP system performance and provide routine health checks, ensuring maximum uptime and operational efficiency.
Coordinate with other departments (Sales, Systems) to anticipate and fulfill VIP-specific technical needs.
Document unique configurations, preferences, and escalation paths for each VIP client.
Maintain a heightened level of discretion, urgency, and professionalism in all interactions with VIP stakeholders.
Skills
1+ year of POS support experience
Focus POS experience
Experience in providing excellent customer service
Excellent communication and interpersonal skills both verbal and written
Experience in restaurants or related industry
General understanding of computer networks, inclusive of devices, installation, and setup
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Expert Technical Solutions by 2x
#J-18808-Ljbffr