Cano Health
Job Summary
The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record‑keeping. Duties & Responsibilities
Interact appropriately with patients and record information while greeting, checking‑in, checking‑out, or scheduling appointments for patients. Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments. Handle incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual. Clearly communicate information to our patients, visitors, and staff. Verify patient insurance via phone or website and collect any necessary payment for services. Update patient EHR as needed. Help organize and maintain office common areas. Maintain supply inventory and alert manager when supply is low. Aid patients as needed. Send correspondence via email, fax, USPS, or FedEx. Perform any other duties as assigned by supervisor. Education & Experience
High School Diploma or equivalent. At least one (1) year of experience in a medical facility, plus working knowledge of medical insurance and/or knowledge of electronic medical record are preferred. Knowledge, Skills & Proficiencies
Skill in operating phones, personal computer, software and other IT systems. Skill in oral communication. Ability to work in a fast paced environment. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Fluent in English and Spanish. Physical Requirements
This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Requirements
Work will involve some driving/traveling to assigned clinics. Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record‑keeping. Duties & Responsibilities
Interact appropriately with patients and record information while greeting, checking‑in, checking‑out, or scheduling appointments for patients. Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments. Handle incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual. Clearly communicate information to our patients, visitors, and staff. Verify patient insurance via phone or website and collect any necessary payment for services. Update patient EHR as needed. Help organize and maintain office common areas. Maintain supply inventory and alert manager when supply is low. Aid patients as needed. Send correspondence via email, fax, USPS, or FedEx. Perform any other duties as assigned by supervisor. Education & Experience
High School Diploma or equivalent. At least one (1) year of experience in a medical facility, plus working knowledge of medical insurance and/or knowledge of electronic medical record are preferred. Knowledge, Skills & Proficiencies
Skill in operating phones, personal computer, software and other IT systems. Skill in oral communication. Ability to work in a fast paced environment. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Fluent in English and Spanish. Physical Requirements
This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Requirements
Work will involve some driving/traveling to assigned clinics. Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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