BILL
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Overview
Join BILL, a leader in financial automation software for SMBs. BILL’s solutions automate payables, receivables, spend, and expense management, enabling faster payments and better financial control. BILL is building the future of financial automation and seeks to empower businesses to gain time for what matters. BILL fosters a vision-driven environment with purpose, drive, and curiosity, supported by a diverse, inclusive workplace across offices in San Jose, CA, Draper, UT, or remote work. Sr Partner Operations Manager – Responsibilities
Drive partner satisfaction and ensure world-class service delivery across cross-functional teams, meeting BILL contract obligations and addressing partner requirements. Lead and improve operations initiatives aligned to strategic objectives, including partner enablement, onboarding, and ongoing support programs. Manage operational aspects of contract negotiation and renewals; distill agreements for operational compliance and stay current with best partner practices and requirements. Collaborate across teams—Partner Business Development, Relationship Managers, Product, CXO, and other stakeholders—to solve challenges, manage escalations, and implement best practices for implementation and support. Establish and maintain recurring partner routines, periodic business reviews, and BAU activities including standardized reporting, scorecards, and SLA monitoring. Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency and scale. Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes, drive automation, standardization, and continuous improvement. Mentor team members and promote a culture of accountability, high performance, and professional growth. Qualifications
Minimum of 10+ years relevant work experience or 6+ years with an advanced degree. Deep operations experience in fintech/payments preferred, with proven ability to scale, improve efficiency, and use data and standardized tools. Advanced analytical and strategic problem-solving skills; comfortable with ambiguity and proactive in high-pressure environments. Relationship management skills with the ability to communicate and influence at senior executive levels internally and externally. Strong contract management and negotiation capabilities with understanding of compliance, risk, and partner expectations. Attention to detail, organization, and adaptability to shifting priorities in a matrixed, collaborative environment. High proficiency in Google Suite, Microsoft PowerPoint, Excel, and Word. What’s in it for you?
Redefining how businesses automate their work in a fast-paced, exciting environment, with benefits to support employees as well as customers. 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ observed holidays and wellness days, flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs Salary and Location
The salary ranges vary by location and are based on candidate experience and geographic factors. For San Jose, pay ranges are noted with a competitive benefits package. For Draper, UT, pay ranges and eligibility for bonus and equity apply. The organization may also provide other location-based ranges and benefits. Equal Employment Opportunity
BILL is an Equal Opportunity Employer. We value diverse perspectives and experiences and welcome people of all backgrounds to contribute to our culture. If accommodations are needed at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL handles applicant information.
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Join BILL, a leader in financial automation software for SMBs. BILL’s solutions automate payables, receivables, spend, and expense management, enabling faster payments and better financial control. BILL is building the future of financial automation and seeks to empower businesses to gain time for what matters. BILL fosters a vision-driven environment with purpose, drive, and curiosity, supported by a diverse, inclusive workplace across offices in San Jose, CA, Draper, UT, or remote work. Sr Partner Operations Manager – Responsibilities
Drive partner satisfaction and ensure world-class service delivery across cross-functional teams, meeting BILL contract obligations and addressing partner requirements. Lead and improve operations initiatives aligned to strategic objectives, including partner enablement, onboarding, and ongoing support programs. Manage operational aspects of contract negotiation and renewals; distill agreements for operational compliance and stay current with best partner practices and requirements. Collaborate across teams—Partner Business Development, Relationship Managers, Product, CXO, and other stakeholders—to solve challenges, manage escalations, and implement best practices for implementation and support. Establish and maintain recurring partner routines, periodic business reviews, and BAU activities including standardized reporting, scorecards, and SLA monitoring. Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency and scale. Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes, drive automation, standardization, and continuous improvement. Mentor team members and promote a culture of accountability, high performance, and professional growth. Qualifications
Minimum of 10+ years relevant work experience or 6+ years with an advanced degree. Deep operations experience in fintech/payments preferred, with proven ability to scale, improve efficiency, and use data and standardized tools. Advanced analytical and strategic problem-solving skills; comfortable with ambiguity and proactive in high-pressure environments. Relationship management skills with the ability to communicate and influence at senior executive levels internally and externally. Strong contract management and negotiation capabilities with understanding of compliance, risk, and partner expectations. Attention to detail, organization, and adaptability to shifting priorities in a matrixed, collaborative environment. High proficiency in Google Suite, Microsoft PowerPoint, Excel, and Word. What’s in it for you?
Redefining how businesses automate their work in a fast-paced, exciting environment, with benefits to support employees as well as customers. 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ observed holidays and wellness days, flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs Salary and Location
The salary ranges vary by location and are based on candidate experience and geographic factors. For San Jose, pay ranges are noted with a competitive benefits package. For Draper, UT, pay ranges and eligibility for bonus and equity apply. The organization may also provide other location-based ranges and benefits. Equal Employment Opportunity
BILL is an Equal Opportunity Employer. We value diverse perspectives and experiences and welcome people of all backgrounds to contribute to our culture. If accommodations are needed at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL handles applicant information.
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