BILL
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Senior Partner Operations Manager
role at
BILL
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
Let’s give businesses more time for what matters.
Sr Partner Operations Manager As Sr Partner Operations Manager, you’ll be central to developing, optimizing, and scaling BILL’s partner programs—championing operational excellence, innovation, and strong, sustainable partnerships. You’ll collaborate cross-functionally to enhance service delivery, deepen strategic partner relationships, and foster transformative results in a dynamic, fast-paced environment.
Responsibilities
Drive partner satisfaction and reinforce world-class service delivery across cross-functional teams, ensuring BILL contract obligations are met and partner requirements are continuously addressed.
Lead and improve operations initiatives aligned to strategic business objectives, including partner enablement, partner onboarding, and ongoing support programs.
Manage operational facets of contract negotiation and renewals, distilling agreements for operational compliance and maintaining familiarity with best partner practices and requirements.
Collaborate across teams—Partner Business Development, Relationship Managers, Product, CXO, and other stakeholders to solve challenges, manage escalations, and implement best practices for implementation and support.
Establish and maintain recurring partner routines, periodic business reviews, and business-as-usual responsibilities including standardized reporting, scorecards, and monitoring SLAs.
Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency, scale, and employee succession.
Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes and drive automation, standardization, and continuous improvement.
Mentor team members, championing a culture of accountability, high performance, and professional growth.
Qualifications
Minimum of 10+ years relevant work experience or 6+ years with an advanced degree.
Deep operations experience in fintech/payments preferred, with proven ability to drive scale, efficiency, and process improvement using data and standardized tools.
Advanced analytical and strategic problem-solving skills, comfortable with ambiguity and able to proactively drive solutions in high-pressure environments.
Relationship management skills, with capacity to communicate and influence at the senior executive level both internally and externally.
Strong contract management and negotiation capabilities with understanding of compliance, risk, and partner expectations.
Attention to detail, organization, and adaptability to shifting priorities in a matrixed, collaborative environment.
High proficiency in Google Suite, Microsoft PowerPoint, Excel, and Word.
What’s in it for you? Redefining how businesses automate their work is a fast‑paced, exciting, and fun environment. Here is a preview of some of the amazing benefits here at BILL:
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
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Senior Partner Operations Manager
role at
BILL
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
Let’s give businesses more time for what matters.
Sr Partner Operations Manager As Sr Partner Operations Manager, you’ll be central to developing, optimizing, and scaling BILL’s partner programs—championing operational excellence, innovation, and strong, sustainable partnerships. You’ll collaborate cross-functionally to enhance service delivery, deepen strategic partner relationships, and foster transformative results in a dynamic, fast-paced environment.
Responsibilities
Drive partner satisfaction and reinforce world-class service delivery across cross-functional teams, ensuring BILL contract obligations are met and partner requirements are continuously addressed.
Lead and improve operations initiatives aligned to strategic business objectives, including partner enablement, partner onboarding, and ongoing support programs.
Manage operational facets of contract negotiation and renewals, distilling agreements for operational compliance and maintaining familiarity with best partner practices and requirements.
Collaborate across teams—Partner Business Development, Relationship Managers, Product, CXO, and other stakeholders to solve challenges, manage escalations, and implement best practices for implementation and support.
Establish and maintain recurring partner routines, periodic business reviews, and business-as-usual responsibilities including standardized reporting, scorecards, and monitoring SLAs.
Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency, scale, and employee succession.
Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes and drive automation, standardization, and continuous improvement.
Mentor team members, championing a culture of accountability, high performance, and professional growth.
Qualifications
Minimum of 10+ years relevant work experience or 6+ years with an advanced degree.
Deep operations experience in fintech/payments preferred, with proven ability to drive scale, efficiency, and process improvement using data and standardized tools.
Advanced analytical and strategic problem-solving skills, comfortable with ambiguity and able to proactively drive solutions in high-pressure environments.
Relationship management skills, with capacity to communicate and influence at the senior executive level both internally and externally.
Strong contract management and negotiation capabilities with understanding of compliance, risk, and partner expectations.
Attention to detail, organization, and adaptability to shifting priorities in a matrixed, collaborative environment.
High proficiency in Google Suite, Microsoft PowerPoint, Excel, and Word.
What’s in it for you? Redefining how businesses automate their work is a fast‑paced, exciting, and fun environment. Here is a preview of some of the amazing benefits here at BILL:
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
#J-18808-Ljbffr