Third Federal
Call Center Mortgage Loan Originator (Cleveland, OH)
Third Federal, Cleveland, Ohio, us, 44101
Call Center Mortgage Loan Originator (Cleveland, OH)
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Call Center Mortgage Loan Originator (Cleveland, OH)
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Third Federal
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Description Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, communities, associates, and stockholders. Our value system (love, trust, respect, commitment to excellence, fun) is at the heart of our commitment to our mission and company culture.
Job Details At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs and have one of the lowest annual turnover rates at 6% versus an industry average of nearly 19%. We have been certified as a ‘Great Place to Work’ multiple times and have received several additional workplace awards and recognitions.
Role Summary We are looking for experienced loan administrators who are passionate about helping others to join our Customer Care Loan Origination team. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast‑paced, team‑oriented environment and embody our values.
Location:
Strongsville Customer Care Center
(18094 Royalton Road, Strongsville, Ohio 44136) or
Corporate Campus
(7007 Broadway Avenue, Cleveland, OH 44105)
Hours of Operation: Monday – Thursday (8:30a – 5:00p), Friday (8:30a – 5:00p/6:00p), Saturday (8:30a – 1:30p). You can expect to work on a Saturday once or twice a month. When you work a Saturday, you will have a scheduled day off during the week and work until 6:00pm the Friday of that week.
Responsibilities
Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
Regularly contact lead prospects and develop successful lead conversion strategies
Meet with your direct manager on a monthly basis to discuss performance and development
Requirements
Minimum of 1 year recent experience taking financial loan applications
Comfortable working with customers exclusively via phone and email
Strong ability to understand the callers’ needs and explain financial information
Outstanding customer service skills
Excellent verbal and written communication skills, including professional grammar
Positive, proactive, and friendly demeanor
Ability to learn new programs/technology quickly
High School diploma or equivalent
Call Center experience preferred
Bilingual language skills preferred
Third Federal Perks & Benefits
Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program
Our anticipated pay range for this position is $20.00 - $26.00 per hour. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
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Call Center Mortgage Loan Originator (Cleveland, OH)
role at
Third Federal
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Description Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, communities, associates, and stockholders. Our value system (love, trust, respect, commitment to excellence, fun) is at the heart of our commitment to our mission and company culture.
Job Details At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs and have one of the lowest annual turnover rates at 6% versus an industry average of nearly 19%. We have been certified as a ‘Great Place to Work’ multiple times and have received several additional workplace awards and recognitions.
Role Summary We are looking for experienced loan administrators who are passionate about helping others to join our Customer Care Loan Origination team. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast‑paced, team‑oriented environment and embody our values.
Location:
Strongsville Customer Care Center
(18094 Royalton Road, Strongsville, Ohio 44136) or
Corporate Campus
(7007 Broadway Avenue, Cleveland, OH 44105)
Hours of Operation: Monday – Thursday (8:30a – 5:00p), Friday (8:30a – 5:00p/6:00p), Saturday (8:30a – 1:30p). You can expect to work on a Saturday once or twice a month. When you work a Saturday, you will have a scheduled day off during the week and work until 6:00pm the Friday of that week.
Responsibilities
Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
Regularly contact lead prospects and develop successful lead conversion strategies
Meet with your direct manager on a monthly basis to discuss performance and development
Requirements
Minimum of 1 year recent experience taking financial loan applications
Comfortable working with customers exclusively via phone and email
Strong ability to understand the callers’ needs and explain financial information
Outstanding customer service skills
Excellent verbal and written communication skills, including professional grammar
Positive, proactive, and friendly demeanor
Ability to learn new programs/technology quickly
High School diploma or equivalent
Call Center experience preferred
Bilingual language skills preferred
Third Federal Perks & Benefits
Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program
Our anticipated pay range for this position is $20.00 - $26.00 per hour. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
#J-18808-Ljbffr