Third Federal
Call Center Mortgage Loan Originator (Strongsville, OH)
Third Federal, Strongsville, Ohio, United States, 44136
Call Center Mortgage Loan Originator (Strongsville, OH)
Job Category:
Non-Exempt
Requisition Number:
CALLC001725
Posted : October 15, 2025
Full-Time
On-site
Locations Showing 1 location
Strongsvill 18094 Royalton Road Strongsville, OH 44136, USA
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
We are looking for an experienced loan administrators who is passionate about helping others to join our Customer Care Loan Origination team. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast-paced, team-oriented environment and embody our values of love, trust, respect, commitment to excellence, and fun.
This role is fully onsite and located at either of our locations:
Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)
Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)
Hours of Operation are Monday – Thursday (8:30a – 5:00p), Friday (8:30a – 5:00p/6:00p) and Saturday (8:30a – 1:30p). You can expect to work on a Saturday once or twice a month. When you work a Saturday, you will have a scheduled day off during the week and work until 6:00pm the Friday of that week.
Responsibilities
Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
Regularly contact lead prospects and develop successful lead conversion strategies
Meet with your direct manager on a monthly basis to discuss performance and development
Requirements
Minimum of 1 year recent experience taking financial loan applications
Comfortable working with customers exclusively via phone and email
Strong ability to understand the callers’ needs and explain financial information
Excellent verbal and written communication skills, including professional grammar
Positive, proactive, and friendly demeanor
Ability to learn new programs/technology quickly
High School diploma or equivalent
Call Center experience preferred
Competitive compensation packages
Medical, dental, vision, and more
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program
Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Non-Exempt
Requisition Number:
CALLC001725
Posted : October 15, 2025
Full-Time
On-site
Locations Showing 1 location
Strongsvill 18094 Royalton Road Strongsville, OH 44136, USA
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
We are looking for an experienced loan administrators who is passionate about helping others to join our Customer Care Loan Origination team. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast-paced, team-oriented environment and embody our values of love, trust, respect, commitment to excellence, and fun.
This role is fully onsite and located at either of our locations:
Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)
Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)
Hours of Operation are Monday – Thursday (8:30a – 5:00p), Friday (8:30a – 5:00p/6:00p) and Saturday (8:30a – 1:30p). You can expect to work on a Saturday once or twice a month. When you work a Saturday, you will have a scheduled day off during the week and work until 6:00pm the Friday of that week.
Responsibilities
Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
Regularly contact lead prospects and develop successful lead conversion strategies
Meet with your direct manager on a monthly basis to discuss performance and development
Requirements
Minimum of 1 year recent experience taking financial loan applications
Comfortable working with customers exclusively via phone and email
Strong ability to understand the callers’ needs and explain financial information
Excellent verbal and written communication skills, including professional grammar
Positive, proactive, and friendly demeanor
Ability to learn new programs/technology quickly
High School diploma or equivalent
Call Center experience preferred
Competitive compensation packages
Medical, dental, vision, and more
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program
Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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