Paylocity
Company Overview
Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions. The company offers the most complete platform for the modern workforce and has become one of the fastest‑growing HCM software providers worldwide. Job Type
Full‑time Position Overview
The Account Manager II resolves client payroll and HR system challenges while fostering exceptional customer relationships. The role involves inbound and outbound interactions (phone, Zoom, email) and focuses on meeting performance metrics such as availability, first‑call resolution, and client retention. Responsibilities
Maintain consistent availability and manage workloads for optimal accessibility. Champion clients’ interests and collaborate with internal technical experts to provide optimal solutions. Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Leverage resources to source, validate answers, document issues, and ensure seamless client support. Navigate systems and maintain advanced knowledge of Paylocity products and partners. Work cross‑functionally, contribute to collective goals, and share insights to foster a cohesive work environment. Expectations
Dependability: Multitask, respond promptly, and ensure timely follow‑up. Problem solving: Troubleshoot and resolve issues using knowledge, resources, and quantitative information. Communication: Exhibit professional written and verbal communication with internal and external stakeholders. Knowledge & resourcefulness: Use internal resources to minimize escalations and maintain a positive customer experience. Product optimization: Stay current on product releases and mandatory training while serving as the product expert. Required – Education and Experience
Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high‑volume customer‑facing roles; or High school diploma and either 2 years of HCM experience or 4 years of relevant experience in technical support, call center operations, or other high‑volume customer‑facing roles. Experience in customer service or previous client‑interfacing role. Strong computer skills, including Microsoft Office and proficiency in Excel. Strong written communication skills for business correspondence. Strong team player with attention to detail. Essential skills: Analytical thinking, problem solving, time management, communication, and decision‑making. Preferred
Experience in team leadership or support roles (coaching, training, peer mentorship, or acting as an SME). Experience in payroll and/or call center environment. CPP, FPC, APA, and/or SHRM‑CP certification. Self‑starter with the ability to handle multiple projects at once. Physical Requirements
Sit for extended periods: typically 7–8 hours a day at a desk or workstation. Operate a computer, use phone systems, and type while working with multiple software programs and inquiries simultaneously. Benefits and EEO Statement
Paylocity offers medical, dental, vision, life, disability, and a 401(k) match along with perks that support employees, families, and finances. Paylocity is a full‑inclusion, equal‑opportunity employer committed to diversity and compliance with federal and state disability laws. Base pay: $24–$26 per hour; benefits outlined per location.
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Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions. The company offers the most complete platform for the modern workforce and has become one of the fastest‑growing HCM software providers worldwide. Job Type
Full‑time Position Overview
The Account Manager II resolves client payroll and HR system challenges while fostering exceptional customer relationships. The role involves inbound and outbound interactions (phone, Zoom, email) and focuses on meeting performance metrics such as availability, first‑call resolution, and client retention. Responsibilities
Maintain consistent availability and manage workloads for optimal accessibility. Champion clients’ interests and collaborate with internal technical experts to provide optimal solutions. Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Leverage resources to source, validate answers, document issues, and ensure seamless client support. Navigate systems and maintain advanced knowledge of Paylocity products and partners. Work cross‑functionally, contribute to collective goals, and share insights to foster a cohesive work environment. Expectations
Dependability: Multitask, respond promptly, and ensure timely follow‑up. Problem solving: Troubleshoot and resolve issues using knowledge, resources, and quantitative information. Communication: Exhibit professional written and verbal communication with internal and external stakeholders. Knowledge & resourcefulness: Use internal resources to minimize escalations and maintain a positive customer experience. Product optimization: Stay current on product releases and mandatory training while serving as the product expert. Required – Education and Experience
Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high‑volume customer‑facing roles; or High school diploma and either 2 years of HCM experience or 4 years of relevant experience in technical support, call center operations, or other high‑volume customer‑facing roles. Experience in customer service or previous client‑interfacing role. Strong computer skills, including Microsoft Office and proficiency in Excel. Strong written communication skills for business correspondence. Strong team player with attention to detail. Essential skills: Analytical thinking, problem solving, time management, communication, and decision‑making. Preferred
Experience in team leadership or support roles (coaching, training, peer mentorship, or acting as an SME). Experience in payroll and/or call center environment. CPP, FPC, APA, and/or SHRM‑CP certification. Self‑starter with the ability to handle multiple projects at once. Physical Requirements
Sit for extended periods: typically 7–8 hours a day at a desk or workstation. Operate a computer, use phone systems, and type while working with multiple software programs and inquiries simultaneously. Benefits and EEO Statement
Paylocity offers medical, dental, vision, life, disability, and a 401(k) match along with perks that support employees, families, and finances. Paylocity is a full‑inclusion, equal‑opportunity employer committed to diversity and compliance with federal and state disability laws. Base pay: $24–$26 per hour; benefits outlined per location.
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