Lyra Technology Group
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Responsibilities:
Diagnose and troubleshoot technical issues
Maintain computer systems
Provide remote and onsite support
Maintain documentation of processes, issues, and solutions
Requirements
2+ years of experience in IT engineering and/or customer facing
Knowledge of Windows and Linux operating systems
Familiarity with networking concepts and tools
Excellent problem-solving and communication skills
Expected Outcomes
Resolve technical issues in both a remote and on-site environment
Interact with members of client headquarters, including high level executives
Provide the best possible solution to clients
Maintaining clear communication with clients
Keeping assigned tickets organized and updated
Periodic assignment of afterhours on-call support
Up to $70K / Year, based on experience
Health, Dental, Vision & other additional benefits
401K (With 3% Match) eligible after 90 Days
Generous PTO
Interested in building your career at Lyra Technology Group? Get future opportunities sent straight to your email.
#J-18808-Ljbffr
About The Position Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Responsibilities:
Diagnose and troubleshoot technical issues
Maintain computer systems
Provide remote and onsite support
Maintain documentation of processes, issues, and solutions
Requirements
2+ years of experience in IT engineering and/or customer facing
Knowledge of Windows and Linux operating systems
Familiarity with networking concepts and tools
Excellent problem-solving and communication skills
Expected Outcomes
Resolve technical issues in both a remote and on-site environment
Interact with members of client headquarters, including high level executives
Provide the best possible solution to clients
Maintaining clear communication with clients
Keeping assigned tickets organized and updated
Periodic assignment of afterhours on-call support
Up to $70K / Year, based on experience
Health, Dental, Vision & other additional benefits
401K (With 3% Match) eligible after 90 Days
Generous PTO
Interested in building your career at Lyra Technology Group? Get future opportunities sent straight to your email.
#J-18808-Ljbffr