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LaBella Associates

Operations Director

LaBella Associates, Rochester, New York, United States

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The Operations Director is a key member of the Corporate Operations leadership team responsible for the daily activities of the firm’s corporate operations team in support of the company’s objectives. This individual will oversee and align various operational centers as directed by the COO including Real Estate and Facilities, Practice Technology, Safety, Fleet & Compliance, Project Management training, and Corporate Operations, including business combination integrations. This position oversees strategic and operational direction, business processes, and staff resource management for each of these areas. This position requires continuous coordination with the other Shared Services directors and managers as well as the IT and Security Department Managers regarding shared corporate processes, procedures, and initiatives.

Essential Duties & Responsibilities Real Estate/Facilities

Lease negotiations and procurement

Maintain and monitor seating capacities across the LaBella office footprint. Coordinate and balance seating with new hires and terminations. Maintain contact with office managers regarding office conditions and required maintenance,

Office space maintenance and security. Contact landlords as necessary to remedy situations that arise

Build out new and existing LaBella office spaces, including coordination of design, bidding, and construction. Manage furniture procurement

Office emergency management.

Practice Technology

Partner with the IT and Practice Technology teams to maintain communications. Keep team on track to deliver strategic goals of the team

Solicit feedback from the Divisions and technical committee to deliver agreed to objectives

Monitor software inventory purchasing and licenses. Advance the procurement and delivery of remote sensing technologies.

Safety Program

Lead the Corporate Safety program, including regular meetings with the Safety Leadership team and the Safety committee

Develop and issue required safety manual policies, including off-road vehicle policy

Oversee the safety training program for new hires, annual refreshers, and address safety procedures for specialized positions, including off-road vehicle training

Incident tracking for injuries, near misses, and hazards including investigation and corrective action assignment

Compliance Reporting (OSHA, workers compensation, ISNET, Avetta, etc.)

Coordination with Division representatives for jobsite task hazard analyses, Health, and Safety plans, and required PPE

Coordination with the HR team and Divisions on medical monitoring, Drug and Alcohol testing, and other employee job functions

Lead Operations Teams role in Crisis Management, Business Continuity, and Corporate Social Responsibility (CSR) programs

Fleet and Compliance

Lead Fleet Program including continuous communication with managers, drivers, insurance company, vehicle providers, vehicle data device providers, maintenance shops, DMVs, etc.

Development and issuance of Driver Policies and Driver Safety / Training

New, traded, leased vehicle procurement, distribution, and reconciliation

Long Term Rental vehicle procurement, distribution, and reconciliation

WEX gas card procurement, distribution, and reconciliation

Incident tracking for accidents, property, and vehicle damage, and near misses including investigation and corrective action assignment

Maintenance/Towing/Repair procurement, distribution, and reconciliation

Vehicle Data Device procurement, distribution, maintenance, and data report distribution to managers and drivers

Vehicle dashcam procurement, report distribution to managers and drivers

New hire and annual motor vehicle record checks and management of NYS LENS.

CMV and CDL Driver Requirement tracking (coordination with Env for Driver Qualification Files (DQFs)

Manage HUT/IFTA

Vehicle Registration & Insurance Renewals including card Distribution

Software Management including procurement, tracking issuance, and reconciliation.

Equipment Management – conference room tech, copiers, plotters, printers including procurement, renewal/lease tracking, and reconciliation

Ops/IT Content Strategist and Developer – includes content development and issuance on The Scope and other platforms

Emergency Alert System (AMG) Management

Office Supply Program Management (including maintenance of WB Mason account)

Recycling Program Management (includes electronic waste at all LaBella office locations)

Vendor Qualifications – all Ops and IT support Marketing with answering RFP/RFQ questionnaires – this is specific to federal and state requirements

Management of Navan travel platform in coordination with Corporate Travel Coordinator

Operations lead for The Scope (Unily) management team including managing software contract renewals and approvals

Operations lead for LaBella U (Docebo and Absorb) including coordination with HR for software contract renewals and approvals

Operations lead for Deltek Vantagepoint conversion including coordination with Accounting and Marketing

Operations lead for project setup questions from Kelly Guarino and IT team

Operations lead for Navan including managing software contract items, renewals, and approvals. Lead for company travel policy

Participant in AI Task Force and ISMC (Information Security Management Committee)

In addition

T his person will lead the Operations team annual labor, expense, and capital budgeting process.

This person will monitor staffing and workload for Operations Team

Requirements Education & Experience

4 Year Degree in a A/E related industry field, or equivalent relevant experience.

Minimum of 15 years of progressive leadership experience in the A/E industry, including managing multidisciplinary teams and large-scale projects

Demonstrated experience in mergers & acquisitions in the A/E industry.

Proven track record in operational leadership within a consulting or professional services firm

Skills & Competencies

Proven experience in leading and managing teams as well as supervising several team members simultaneously.

Strong understanding of architectural and engineering workflows and business models

Exceptional leadership, communication, and organizational skills; ability to influence and impact others across functions and disciplines, and at all levels

Financial acumen and ability to interpret P&L, WIP, and KPIs

Adept in technology and tools relevant to the A/E industry (e.g., Deltek, Newforma, BIM software, ERP systems)

Strategic thinker with hands-on execution ability

Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well‑being. Our benefit offerings cover the must‑haves (healthcare and retirement), the just‑in‑cases (insurances and employee assistance programs), and the cherry‑on‑tops (fitness reimbursements, year‑end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

Flexible Work Schedule

Health/Dental Insurance

401k Plan with Employer Match

Short & Long Term Disability

Profit Sharing

Paid Time Off

Leadership Development Program

Fitness Reimbursement

Tuition Reimbursement

Referral Bonus Program

Wellness Program

Team Building Events

Community Service Events

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