The Mom Project
Regional Manager, Operating Room Integration Customer Success
The Mom Project, Milwaukee, Wisconsin, United States, 53244
Regional Manager, Operating Room Integration Customer Success
Join to apply for the
Regional Manager, Operating Room Integration Customer Success
role at
The Mom Project .
The Mom Project is excited to partner with
KARL STORZ US . Since 1945,
KARL STORZ
has grown into a global manufacturer of endoscopes, medical instruments, and devices. Our current focus is on digital documentation systems and comprehensive operating room concepts, enabling integration in the operating room and supporting clinical processes and resource management.
Responsibilities
Lead and develop a team of 10 Customer Success Managers
Ensure timely and accurate Operating Room installations
Drive customer success and satisfaction
Develop and enhance the team's skillsets and capabilities
Maintain horizontal alignment with service and deployments verticals
Drive process improvements to impact customer satisfaction
Skills and Qualifications
Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus
Minimum of 3 years of people management experience preferred
Proven experience in managing a geographically diverse team
Excellent communication and organizational skills
Ability to work in ambiguous or high-stress situations
Demonstrated record of working collaboratively in a matrixed environment
Preferred
Technical and/or Project Management certifications
Holistic understanding of Cable Terminations and handling
Holistic understanding of Cable Media
Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
Technical project installation and/or integration experience
Eligible Employee Benefits
Medical / Dental / Vision, including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Prepaid tuition up to $5,250 per year; tuition pre‑reimbursement
Fitness reimbursement of up to $200 annually
And much more
KARL STORZ reserves the right to modify the job description or require an employee to perform duties outside the normal description at any time. All employees must comply with applicable policies and procedures. The company is committed to a safe work environment and to inclusive hiring practices. Reasonable accommodations are available during the recruitment process. For assistance, contact taoperations@karlstorz.com.
#J-18808-Ljbffr
Regional Manager, Operating Room Integration Customer Success
role at
The Mom Project .
The Mom Project is excited to partner with
KARL STORZ US . Since 1945,
KARL STORZ
has grown into a global manufacturer of endoscopes, medical instruments, and devices. Our current focus is on digital documentation systems and comprehensive operating room concepts, enabling integration in the operating room and supporting clinical processes and resource management.
Responsibilities
Lead and develop a team of 10 Customer Success Managers
Ensure timely and accurate Operating Room installations
Drive customer success and satisfaction
Develop and enhance the team's skillsets and capabilities
Maintain horizontal alignment with service and deployments verticals
Drive process improvements to impact customer satisfaction
Skills and Qualifications
Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus
Minimum of 3 years of people management experience preferred
Proven experience in managing a geographically diverse team
Excellent communication and organizational skills
Ability to work in ambiguous or high-stress situations
Demonstrated record of working collaboratively in a matrixed environment
Preferred
Technical and/or Project Management certifications
Holistic understanding of Cable Terminations and handling
Holistic understanding of Cable Media
Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
Technical project installation and/or integration experience
Eligible Employee Benefits
Medical / Dental / Vision, including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Prepaid tuition up to $5,250 per year; tuition pre‑reimbursement
Fitness reimbursement of up to $200 annually
And much more
KARL STORZ reserves the right to modify the job description or require an employee to perform duties outside the normal description at any time. All employees must comply with applicable policies and procedures. The company is committed to a safe work environment and to inclusive hiring practices. Reasonable accommodations are available during the recruitment process. For assistance, contact taoperations@karlstorz.com.
#J-18808-Ljbffr