Omnicom Media Group
Executive Director, Head of Strategy & Operations – Outcomes
Omnicom Media Group, New York, New York, us, 10261
Executive Director, Head of Strategy & Operations – Outcomes
Omnicom Media Group (OMG), the media services division of Omnicom Group Inc. (NYSE: OMC), delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OMG connects best‑in‑class capabilities that enable our full‑service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OMG agencies around the globe.
Overview We are seeking an experienced leader to oversee and evolve our Outcomes strategy & operations function. This role sits at the intersection of media, operations, and partnerships; ensuring that our service suite (Search, Social, Programmatic) operates at scale, with excellence, and in alignment with agency and most importantly, client goals through the lens of their measurement infrastructures.
Key Responsibilities
Directly manage, mature & grow the full Outcomes service suite (Programmatic, Social, Search) in terms of offerings.
Mature operational frameworks across pre‑ and post‑sale management, including transition planning, solution handoffs, performance tracking, and margin management.
Serve as a player/coach; able to step in on campaign delivery and client engagement while building scalable practices and documentation.
Refine forecasting, guarantees, and contractual frameworks (IOs, malus structures, compliance standards).
Assess risk across channels and introduce scalable processes to mitigate business and operational exposure.
Lead development of agency‑facing playbooks, RACIs, and value models for partner engagements.
Act as senior escalation point for campaign performance, guarantees, and client satisfaction.
Manage executive‑level relationships with agencies and partners, ensuring clarity on commitments, investment shifts, and shared deal pacing & performance.
Own revenue forecasting, CRM updates, and operational hygiene as deals move through the sales pipeline.
Oversee campaign performance dashboards and reporting, ensuring accuracy, transparency, and actionable insights at both client and organizational levels.
Partner with internal solutions, finance, and investment teams to align operational forecasts with broader organizational goals.
Build, mentor, and scale a team equipped to manage growth, balancing workload against projected business needs.
Qualifications
10–15 years of experience in digital advertising, adtech, or media (agency or vendor); at least 5 years in senior management.
Proven experience in agency‑owned principal solutions and/or outcomes‑based or performance‑driven media; including strategic partner management and growth.
Strong background in operational leadership: forecasting, margin management, compliance, and cross‑functional collaboration.
Deep familiarity with leading digital platforms, DSPs, measurement partners, and verification tools.
Advanced proficiency in Excel/PowerPoint; strong working knowledge of Mediaocean, CRM platforms and common billing/reconciliation systems.
Exceptional communication, relationship management, and presentation skills.
What We’re Looking For The ideal candidate is a senior operator with a strategic mindset: able to dive into complex campaign‑level challenges while scaling an organization to anticipate future needs. This person thrives at the intersection of media execution, operational rigor, and partner development, and has the gravitas to guide both partner roadmaps and executive client & agency stakeholders.
Compensation Pay range: $200,000—$225,000 USD.
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in‑office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in‑office days may be adjusted over time, potentially increasing the number of required in‑office days based on business needs.
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Overview We are seeking an experienced leader to oversee and evolve our Outcomes strategy & operations function. This role sits at the intersection of media, operations, and partnerships; ensuring that our service suite (Search, Social, Programmatic) operates at scale, with excellence, and in alignment with agency and most importantly, client goals through the lens of their measurement infrastructures.
Key Responsibilities
Directly manage, mature & grow the full Outcomes service suite (Programmatic, Social, Search) in terms of offerings.
Mature operational frameworks across pre‑ and post‑sale management, including transition planning, solution handoffs, performance tracking, and margin management.
Serve as a player/coach; able to step in on campaign delivery and client engagement while building scalable practices and documentation.
Refine forecasting, guarantees, and contractual frameworks (IOs, malus structures, compliance standards).
Assess risk across channels and introduce scalable processes to mitigate business and operational exposure.
Lead development of agency‑facing playbooks, RACIs, and value models for partner engagements.
Act as senior escalation point for campaign performance, guarantees, and client satisfaction.
Manage executive‑level relationships with agencies and partners, ensuring clarity on commitments, investment shifts, and shared deal pacing & performance.
Own revenue forecasting, CRM updates, and operational hygiene as deals move through the sales pipeline.
Oversee campaign performance dashboards and reporting, ensuring accuracy, transparency, and actionable insights at both client and organizational levels.
Partner with internal solutions, finance, and investment teams to align operational forecasts with broader organizational goals.
Build, mentor, and scale a team equipped to manage growth, balancing workload against projected business needs.
Qualifications
10–15 years of experience in digital advertising, adtech, or media (agency or vendor); at least 5 years in senior management.
Proven experience in agency‑owned principal solutions and/or outcomes‑based or performance‑driven media; including strategic partner management and growth.
Strong background in operational leadership: forecasting, margin management, compliance, and cross‑functional collaboration.
Deep familiarity with leading digital platforms, DSPs, measurement partners, and verification tools.
Advanced proficiency in Excel/PowerPoint; strong working knowledge of Mediaocean, CRM platforms and common billing/reconciliation systems.
Exceptional communication, relationship management, and presentation skills.
What We’re Looking For The ideal candidate is a senior operator with a strategic mindset: able to dive into complex campaign‑level challenges while scaling an organization to anticipate future needs. This person thrives at the intersection of media execution, operational rigor, and partner development, and has the gravitas to guide both partner roadmaps and executive client & agency stakeholders.
Compensation Pay range: $200,000—$225,000 USD.
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in‑office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in‑office days may be adjusted over time, potentially increasing the number of required in‑office days based on business needs.
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